We have always set out to be the kind of company that we would want to deal with if we were making an online purchase. Consequently, we take security and customer service very seriously indeed and appreciate the trust placed in us by all of our customers when giving us their card details.Our current security procedures are exemplary and as near impenetrable as existing technology will allow. They are constantly reviewed and updated to take account of any new threats.If you pay for your order at wiggle with a credit or debit card, your card details will be encrypted and saved on our system for future use. This allows us to charge your card for goods as they are despatched, rather than in advance. It also allows us to quickly issue refunds and to speed up the process of despatching any back orders you may be waiting for.
We have implemented a number of measures to ensure our site and your details are as secure as possible. When you enter your card number on our system, you do so by pressing keys on a virtual ATM keypad. This prevents any keylogging software installed on your PC by a hacker from picking up your card number before it is sent to our servers.When you send us your personal information, the link between your PC and our server is encrypted using Industry standard methods - usually referred to as SSL (128 bit encryption).Once your information reaches our server, the card details are further encrypted before being stored on our secure server behind its firewall. Your card number is never stored in any human readable format.Our computers use your card details to take payment automatically. Our employees have no access to any sensitive customer information.
The overwhelming majority of online transactions are completed safely and efficiently. However, there are some things you can do to minimise the chances of fraud. Everyone using the internet should follow the tips below: It is essential that your PC is kept up to date with the latest anti-virus and anti-key-logger software, as the weakest point of any internet transaction is often the users PC. Wiggle will never e-mail or call you to ask you to disclose or verify your wiggle password, credit card or bank account number. You should only give out this information directly on the wiggle website or when you contact wiggle directly. If you are contacted or receive an unsolicited e-mail which asks you to confirm or provide your wiggle password or personal or banking information, disregard the request and report the incident to us for investigation. If you receive a suspected fake wiggle e-mail, discover a spoof wiggle website, or if anything raises your suspicions, please report it to us at data@wiggle.co.uk, forwarding any suspicious e-mail including the full headers directly.If using a public computer, such as in a library or Internet cafe, always log out when you've finished using wiggle.Keep your passwords to yourself. Anyone who knows your password can access your account - although they cannot get any details of your credit/debit card. Do not write down your password. When creating a password, use at least 10 characters, a combination of letters and numbers is best. Do not use dictionary words, your name, your partner's name, your e-mail address or other personal information that can be easily obtained. You should change your password frequently. Avoid using the same password for accounts on different websites.Make sure whenever you are entering any personal details you are using the secure wiggle website. This can be done by checking that https:// is visible in the address bar at the top and also looking out for the padlock. The following images show the main points to look out when you are entering details online.Microsoft Internet Explorer 71. https:// is in the address bar2. Padlock is visibleMicrosoft Internet Explorer 5.x and 6.x1. https:// is in the address bar2. Padlock is visibleMozilla Firefox 2.01. https:// is in the address bar2. Padlock is visible3. Padlock and wiggle URL - www.wiggle.co.uk