Customer Services

30-Day Test Ride

Our 30-Day Test Ride

Our 30 day test ride

We’re so confident that you’ll love our extensive range of bikes, that we’ll let you ride one as your own for a full 30 days and if you don’t like it, simply e-mail us at and we’ll pick it up from you free of charge for a full refund! Just make sure you keep the box so it can be re-used to send it back.

The 30 day test ride is available on all bikes* from Wiggle so long as the price when purchased had a discount no greater than 15%. 30 day test rides commence from the date of delivery. Intention to return the bike within the parameters of the scheme must be notified by email within 30 calendar days of delivery. This offer applies to all bikes purchased from 20th November 2010.

Please note: Bikes must be packaged safely in the same packaging used to deliver the bike to you. Retain packaging in the event of a return. A replacement box can be provided at a cost of £25. Our 30-day test ride is available on any bikes delivered to the mainland UK excluding the following postcodes.

IV3 – IV56, IV63  |  KW1 – KW17  |  PA20 – PA49, PA60 – PA78.  |  PH19 – PH 44, PH 50.  |  ALL ZE  |  ALL HS  |  KA27 &  28  |  BT Northern Ireland  |  TR21 - TR25

*Bikes with an Intergrated Seat Post (ISP) are excluded from this promotion.

What do I need to do to return my bike?

What do I need to do to return my bike?

Just email us at within 30 days of receiving your bike. We will arrange to have the bike picked up from you. You must use the original box and the bike should be part disassembled in the same way that it arrived. This will usually involve twisting the handlebars and removing the pedals. If you need a new bike box, just let us know!

For a guide on how to repack your bike for shipping, click here.

Condition of the bike

Condition of the bike

We want you to be able to fully test and enjoy your bike during the 30-day trial period so take it out on roads or trails, give it a good ride, and make sure you are 100% happy with your bike from wiggle - we are THAT confident that you will love it!

To remain eligible we ask you adopt a fair usage frame of mind and ensure there is no damage to the bike outside of the usual minimal wear you would expect from a bike ridden for 30 days or a few rides. Further more, bikes that were discounted more than 15% at the time of purchase are not included in this offer.

For health and safety reasons, the bike must be clean!  Bikes returned dirty, will incur a £25 surcharge.  Wiggle accepts, that it's difficult to remove every spot of dirt, but please make an effort to return a clean bike.

Also, ensure you keep your box to enable repackaging safely.  Wiggle can supply a new box, but due to the costs of doing so, a £25 surcharge will be applied.  For a guide on how to repack your bike for shipping, click here.

What about my accessories?

What about my accessories?

Any accessories supplied with or fitted to your bike will not be eligible for the 30-day test ride. Our normal returns procedure applies to unused accessories.

This means if you feel you might want to return any accessories purchased with your new bike, it's important to take care fitting them to the bike to avoid damage.  Likewise, do not take the bike through it's test ride period with accessories attached, if you intend to return the accessories under our normal returns proceedure.

If you have requested accessories to be installed by our workshop, please ensure you remove them before use if you intend to return them.

What if I bought my bike with finance?

What if I bought my bike with finance?

Unfortunately, any bikes purchased using finance at Wiggle are excluded from the 30 day test ride.

For further details please view our information regarding Finance Options.

What if I bought my bike in the sale?

What if I bought my bike in a sale?

So long as the bike at the time of purchase wasn't discounted from the regular price more than 15%, you may still take advantage of our 30 day test ride.

Unfortunately, if your bike was purchased at a discount greater than 15%, we are unable to offer you a return.

This does not affect your statatory rights.

What if my order is a cycle to work purchase?

What if my order is a cycle to work purchase?

Unfortunately, due to the often complex nature of employers’ payment methods, any bikes purchased through a cycle to work scheme are not covered by our 30 day test ride.

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