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About Wiggle - Wiggle Customer Service

Our History

 

Wiggle's heritage

The origins of Wiggle can be traced back to a small independent bike shop called Butler Cycles which had been trading since the 1920s. The shop was located at Highland Road in Portsmouth and employed a handful of staff. Mitch Dall took an interest in the shop and decided to buy the property. It was part of the sale conditions that the shop would continue to operate as a bike retailer for a period of 5 years. Butler Cycles moved to Hayling Avenue, Portsmouth and changed its name to “Bikes @ Butlers” to highlight its early interest in the growing world of online.


The Wiggle journey starts here … Butler Cycles

 

The birth of the business

Wiggle officially started trading on the 28th May 1999 for an initial investment of just £2000 by Mitch and his new business partner Harvey Jones. During this same period “Bikes @ Butlers” was doing a good trade as a local bike shop and national mail order service. Harvey was an internet enthusiast and was excited by the untapped potential of trading online. ”I remember the shop at Christmas 2001 we sent out 100 parcels in one day which was a record then” – Barbara Tatford – Wiggle purchase ledger co-ordinator.

Wiggle’s first official premises, was a modest spare room at the back of “Bikes @ Butlers”. To get their online business off the ground, Mitch and Harvey started selling some of the shop’s stock on the internet. They also identified a gap in the online market for condoms and solar eclipse viewing glasses; in short they sold anything and everything! Wiggle’s sales were steadily increasing in 2000 and this prompted Mitch and Harvey to think about the business on a much larger scale. After deep discussions they decided that the natural evolution of the business was to transform Wiggle into a sports retailer. In 2002 a larger premises in Jackson Close, Portsmouth was identified as the base to take their young and fun company to the next level.


Wiggle’s first real home … bikes@butlers

 

Wiggle's expansion

Wiggle continued to experience impressive growth and was adding one new brand a week to keep up with consumer demand. “I remember being the first person to process 100 orders in a day“ – Bradley Nolan, Wiggle’s’ Processing and Returns manager. In April 2009 Mitch Dall sold his shares in Wiggle to the private equity company ISIS Equity Partners (who had invested in Wiggle in 2006) and Wiggle’s existing management team. In September 2009, the CEO of Wiggle, Humphrey Cobbold, joined the company. His first week involved a memorable group ride with Garmin-Slipstream cycling team. ”My first group ride with the Garmin-Slipstream cycling team was something I could easily get used to” – CEO of Wiggle Humphrey Cobbold. The expansion of Wiggle continued. A new London office for I.T. and Wiggle’s own brands was set up in the vibrant Borough Market area of London in early 2011. Two new warehouses were acquired to increase stock holding and continue providing a first class service to our customers. Not forgetting our test track that every bike we sell is tested and ridden on, ensuring they truly are Ready to Ride.

Wiggle was sold to the private equity investment company Bridgepoint in December 2011. Bridgepoint specialise in investing in middle market businesses and are driving Wiggle forward and ensuring that the company continues to raise the bar and provide a great service and stocking the very best products. In doing so Wiggle were able to launch 11 new websites for our overseas consumers in 2012.


Company HQ … Wiggle’s Harbourgate head office

 

Wiggle's culture

From Wiggle’s beginning that started with a handful of staff, our current number is over 350 employees and growing. Wiggle employs sports enthusiasts who are passionate about their chosen discipline, a look at the desktop backgrounds and posters on the wall are testament to that! Regular staff rides, runs and swims occur. As well as taking parts in events, both competitive and social. This is a great way of sharing our knowledge and experience with one another. It allows us to test and trial new products and innovations to ensure we always deliver the best.


Go on Brad … Staff watching the Giro d’italia

 

Events and sponsorship

Wiggle has created and supported a network of worldwide events since 2005. In the first year Wiggle supported 3 events, this has progressed to a huge 96 events in 2013 – nearly two a week on average. Not forgetting the helicopter event marketing that had thousands talking about Wiggle in Sydney! For 2013, Wiggle became the title sponsor of UCI ladies professional cycling team, Wiggle Honda. This shows our value and commitment to sport, in particular ladies sport. It allows Wiggle to continue developing the successful private label of dhb with the feedback of the Worlds top female cyclists. Incidentally the brand dhb is named after the three creators; Mitch Dahl, Harvey Jones and Paul Bolwell (ex Wiggle merchandising director).

If you would like to take part in an event please view our Wiggle Events.


Ready to roll … Team Wiggle Honda launch

Wiggle's awards history

  • BikeBiz online retailer of the year 2010, 2011, 2012
  • The News Business Excellence Awards, 2012
  • Golden Chariot Ecommerce Award 2012
  • Product Innovation title – Oracle Retail Awards 2011
  • 220 Triathlon Awards 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013
  • Hitwise number 1 award for ‘Sports – Cycling’ January – June 2010
  • Hitwise Top 10 Award for ‘Sports and Fitness Industry’ January – June 2010
  • IMRG Hitwise Hot Shop List Winner Top 100 May 2009
  • Hitwise Top 10 Award – ‘Sports & Fitness’ 2009

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Our Mission

The majority of people that work at Wiggle are tri-sports nuts and this is reflected through our passionate service and technical knowledge. Nowhere else is this clearer than with our exclusive brands and products. With brands such as dhb, Verenti and Felt Bikes we deal directly with the manufacturers shaping and tweaking the features and specifications ensuring that the product you buy, is exactly what a true sports enthusiast would want.

Being active in the great outdoors is a great way to get people together, create a sense of fulfilment and enjoy life. Wiggle’s aim is to give as many people as possible the choice to access cycling and tri-sports; to experience the aforementioned benefits for themselves.

We have always believed in being the kind of company that we'd want to deal with if we were you. You have our absolute commitment as fellow active sports enthusiasts that you'll be satisfied with Wiggle.

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Wiggle Awards

At Wiggle we’re always trying to go that extra mile for our customers. Our drive to offer the best service and value year after year has not only pleased our customers, but it’s also won the respect and admiration of our peers in the cycling industry.

Through passionperformance and perfection we have been rewarded with the following:

Awards History:

  • 2014 - Total Women's Cycling - Online Retailer of the Year
  • 2013 - 220 Triathlon Awards
  • 2012 - IMRG E-Commerce Online Gold Award
  • 2012 - IMRG E-Commerce international e-tailer of the year award
  • 2012 - BikeBiz online specialist retailer of the year
  • 2012 - The News Business Excellence Awards
  • 2012 - Golden Chariot Ecommerce Award
  • 2011 - BikeBiz online specialist retailer of the year
  • 2011 - 220 Triathlon Awards
  • 2011 - Product Innovation title - Oracle Retail Awards
  • 2010 - BikeBiz online specialist retailer of the year
  • 2010 - 220 Triathlon Awards
  • 2010 - Hitwise number 1 award for 'Sports - Cycling' January - June
  • 2010 - Hitwise Top 10 Award for 'Sports and Fitness Industry' January - June
  • 2009 - BikeBiz online specialist retailer of the year
  • 2009 - IMRG Hitwise Hot Shop List Winner Top 100 May
  • 2009 - Hitwise Top 10 Award - 'Sports & Fitness'
  • 2009 - 220 Triathlon Awards
  • 2008 - 220 Triathlon Awards
  • 2007 - 220 Triathlon Awards
  • 2006 - 220 Triathlon Awards
  • 2005 - 220 Triathlon Awards
  • 2004 - 220 Triathlon Awards

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