Customer Services

Jobs at Wiggle

Are you interested in joining the Wiggle team?

Are you interested in joining the Wiggle team?

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

We love sports. We have a global focus and are growing fast. We aim to be the greatest sports retailer in the world. If that sounds interesting to you, take a look at our current openings...

Our History

Our History

Wiggle started out as Butlers Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butlers Cycles went online with the launch of wiggle.co.uk.

By focusing on providing unmatched value and great customer service, Wiggle rapidly took off in the UK and soon began expanding around the globe. We have now grown to become a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries in 10 languages and 14 currencies.

We occupy over 85,000 sq. ft. of warehouse space and stock over 2 million items!

Wiggle Work and Play

Wiggle Work and Play

At Wiggle we definitely understand the importance of maintaining a healthy work/life balance. We work hard, but our working environment is relaxed and we encourage staff to participate in sport.

We frequently train together in club activities such as our running and cycling clubs which operate during lunch or after work. We also participate in events together such as sportive rides and running races.

If you are focused on your work but care about having a healthy lifestyle, you will fit in at Wiggle!

Applications

Applications

We absolutely love to hear from you and learn what makes you want to work for Wiggle!

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 14 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us.

Portsmouth: Mid Software Developer

Mid Software Developer

 What is the job?

A career in Software Engineering at Wiggle involves much more than just writing code. You’ll be involved in the creation and deployment of features to help us continue our growth. You’ll be working on internal software that keeps the business running. We’re always improving our customer facing website, releasing every fortnight and prioritizing features directly with the business with a value/effort focus. Using a number of javascript frameworks a variety of UIs, internal and external exist on JQuery, Angular and Knockout. Built around a SQL server backend, we use a variety of DB access techniques depending on the requirement. You’ll be supporting SPs, nHibernate stacks and writing green field code using Dapper or another lightweight ORM. Injection is covered by Spring.net, being refactored to Autofac.

 Why do this job?

You’ll be exposed to a range of .NET applications, ranging from long lived internal Webforms to a high traffic always up website serving around 25% of the UK cycling market and presenting millions of page views every day. You’ll be challenged on a daily basis to find answers to problems using initiative and innovation, we have a significant application footprint meaning that tasks are rarely repetitive. E-Commerce is a competitive environment, and you’ll be comfortable in a variety of project situations, from well-defined requirements to nebulous goals with freedom to experiment. Most happy in an agile environment you want to increase the value our ceremonies provide and take opportunities to make suggestions to improve our techniques, processes and tools in and out of regular retrospectives. You’ll be analytical, a good communicator, both technical and non-technical, and happy explaining ideas and architectures on a whiteboard. You’ll be confident in your code going live to millions of people because it was written with SOLID principles in mind, you’ve unit tested it, it’s been reviewed, QA’d and UATed and you know it’s efficient from your profiler run results.

You enjoy the opportunity to improve using online resources including a PluralSight subscription and innovating genuine value in 10% time along with participating in Friday Fun knowledge sessions where engineers showcase new technologies and techniques to their peers in informal presentations.

Am I suitable?

If you’re a programmer for fun outside of your day job, and know C# intimately (and probably another couple of languages, ruby/python/java) then read on.

  • C# .NET 3.5 – 4.5
  • Web tech - MVC 3+, HTML5 and CSS, JavaScript and frameworks
  • Testing frameworks, i.e. NUnit, Moq, MSpec
  • SOLID
  • SQL, NServiceBus, ORMs

 

So, are you made of the #goodstuff? Send us your CV, telling us how passionate you are to jobs@wiggle.co.uk

Portsmouth: German Customer Services Advisor

German Customer Services Advisor 

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in German and English? Then we have a great opportunity for you!

In this exciting role, you will be the first point of contact for our customers, ensuring their queries are answered promptly and completely. Your responsibilities will include answering questions from customers, assisting and advising our German and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism.  

What you will be doing:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitor, respond to and resolve customer queries on Social media
  • Monitor and respond to customer reviews across various platforms
  • Call customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in German and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Belfast or Portsmouth: Personalisation Manager

Personalisation Manager

We are looking for a Personalisation Manger to join our growing CRM & Customer Insight team and help us shape our use of Big Data and Machine Learning to drive personalisation and relevancy across our marketing and customer experiences. 

You will work closely with our Data, Marketing and Engineering teams to build the capability to deliver personalisation across all channels and touch points.  With over 2.5m customers, across more than 70 territories this role will be highly visible in the organisation and requires a candidate who is comfortable working with retail consumer data at scale and has a solid understanding of digital channels, web and email.  We work in a matrix structure and you should be confident in your communication skills and your ability to influence other teams to work with you to execute your campaigns

What you will be doing:

  • Act as product owner for personalisation across all channels for Wiggle and Chain Reaction Cycles
  • Work with our Data and Engineering teams to ensure we build the right data platform for personalisation
  • Work with our Data and Engineering teams to ensure we make this data platform available to all channels
  • Work with our Digital Marketing and Customer Experience teams to ensure we leverage our data to ensure customer messages and experiences are relevant and engaging
  • Own the Wiggle and Chain Reaction Cycles CRM roadmaps
  • Own the CRM optimisation process from hypothesis > testing > learning > hypothesis…
  • Some travel will be required between offices in Portsmouth, Mallusk and Belfast.

Knowledge,Skills and Experience:

  • Experience of using Big Data platforms and Machine Learning to create data driven segments and prediction models
  • Ecommerce CRM experience within the retail sector, working with large volumes of customer numbers
  • Solid understanding of digital marketing channels
  • Experience using customer segmentation to deliver successful marketing campaigns
  • Excellent communication and interpersonal skills
  • Highly numerate with an excellent attention to detail
  • Strong analytical and quantitative skills, ability to use data to develop and measure marketing campaigns.
  • Ability to prioritise workload and meet deadlines in a fast-paced environment.

 Desirable:

  • Experience in multivariate testing processes and providers (e.g. Qubit, Maxymiser)
  • Understanding of developments within machine learning and AI
  • Understanding of big data platforms
  • Understanding of how prediction algorithms can be used in CRM

            Based in either Portsmouth or Mallusk

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Good Stuff!

Portsmouth: Swedish Customer Service Advisor

Swedish Customer Service Advisor

Are you a pro-active individual with a drive for customer services? Are you passionate about sports and want to help other enthusiasts to get the most out of it? Are you fluent in Swedish and English? Then we have a great opportunity for you!

In this exciting role, you will be the first point of contact for our customers, ensuring their queries are answered promptly and completely. Your responsibilities will include answering questions from customers, assisting and advising our Swedish and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism.

What you will be doing:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitor, respond to and resolve customer queries on Social media
  • Monitor and respond to customer reviews across various platforms
  • Call customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offer alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

 Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in Swedish and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

 Key Competencies:

  • Communication
  • Listening
  • Problem solving
  • Flexibility
  • Initiative
  • Proactiveness
  • Professionalism
  • Task Orientation

Sound like a perfect role for you? Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

Portsmouth:Technical Digital Developer

Technical Digital Developer

Our Demand Conversion Team drive profitable relationships between WiggleCRC and our customers. We are now hiring a creative Technical Digital Developer to join our team to help us ensure our customers experience positive digital marketing programs.

In this exciting role you will collaborate across teams, using your skills in HTML. css. JavaScript and SQL to develop first class digital marketing solutions.

What you will be doing:

  • The Technical Digital Developer will execute and manage Wiggle's suite of customer marketing activity through all our digital platforms.
  • From concept to delivery, you will use your technical skill and knowledge of data to develop first class customer led solutions.
  • Connecting and utilising data for customer facing content, you will collaborate with teams across the business to deliver changes and improvements to our content customer led campaigns, as well as new projects
  • The post-holder will be exposed to a range of marketing activity in a fast-paced eCommerce environment.
  • Using techncial skills in HTML, CSS, JavaScript and SQL to develop and support customer marketing activity
  • Develop advanced enhancements for our customer programs to drive customer engagement and agreed business targets
  • Work across multiple teams, ensuring projects are delivered on time and on budget
  • Collaborate with both Wiggle and internal staff and Wiggles's selected external development teams to reach desired end goals
  • Technical solution development of new Digital Campaigns across our chosen marketing channels, primarily Salesforce Marketing Cloud
  • Automating customer programmes and processes, track customer behaviour and implement necessary changes to these programs
  • Work as part of a team to manage the techncial process of automating customer campaigns. Including content development and delivery, ensuring consistemcy with existing work and in line with Wiggle's band principles
  • Build on our day to day supplier relationship wth our Marketing Cloud solution partically focussing on techncial resolutions
  • Act in partnership wth multiple teams and channels to develop the customer base, and improve customer engagement
  • Provide a Marketing Service to the business, working collaboratively with the various marketing and IT functions of the business to improve everything we do

Knowledge, Skills & Experience

  • Advanced understanding of technical code and fundamentals of code structure
  • Development skills in SQL, Javascript, HTML, CSS
  • Knowledge of advanced digital customer systems (personalisation or segmentation systems or code), that create conditions that govern the presentation of content to customers
  • Hardworking approach to all tasks, committed to developing the best solution and providing the best customer experience
  • A keen interest in coding technical solutions and developing what we have today
  • A creative approach - committed to innovation and a flair for problem solving
  • A keen interest in eCommerce and Digital Marketing
  • A Pro-active personality with a can-do attitude
  • Sound organisation and planning skills with an eye for detail
  • You will be adaptable, with the ability to manage multiple work plans and to prioritise work within an agreed timeframe
  • Ability to work in a close team in a dynamic working enviornment
  • An open attitude to working in a collaborative environment and sharing knowledge
  • Learn and support the business thrive during fast periods of growth and change
  • Educated to degree level or equivalent
  • Ability to explain techncial solutions to non-technical bsuiness users
  • Excellent communication skills
  • A passion for Wiggle's mission to inspire everybody, everywhere, everyday to experience the joy of sport

Desirable:

  • Experience in leading customer marketing and/or customer systems experience (Oracle, Salesforce, Adobe, Silverapp or similar level)
  • Development skills in Salesforce AMP language
  • Practical first-handed experience of digital customer systems in a business
  • A keen appreciation for the delivery of a service to other functions of the business
  • Experience with marketing technology and understanding of best practices

 

Sound like the perfect role for you?Fantastic! Send your CV to jobs@wiggle.co.uk

We are for the #Goodstuff!

 

 

 

 

Bilston, Wolverhampton - Fulfilment Shift Manager

Fulfilment Shift Manager

Job Purpose:

Reporting to the Site General Manager, you will be responsible for all site operations during core hours. You will be accountable for the management, resourcing and control of key operational areas including replenishment, picking and packing of customer orders and despatch. You will be responsible for managing teams effectively be it permanent or temporary to meet the operational needs of the site.

Dimensions:

  • Weekly forecasting & the creation of capability plans. (S&OP)
  • Ambassadors in compliance to HS&E and site/business culture
  • Stakeholder in all relevant business and continuous improvement initiatives
  • Attend and input into daily walk & talk operational meetings
  • Setting and maintaining standards throughout the warehouse including 5S auditing
  • Performance Managing individuals and team performance to ensure that departmental targets are at a minimum met
  • Ensure all internal and external service levels are maintained including daily fulfilment
  • Effective management of operational teams including Team Leaders, Co-ords, permanent & temporary operational staff
  • Working as part of the site leadership team to manage all key performance indicators on a weekly/monthly basis
  • Responsible for controlling department costs & wage spend to protect budgeted CPU targets

Context:

The Shift Manager has the accountability of ensuring all operations are carried out in accordance with the business processes and procedures, from receipt of inbound goods, through to final despatch to the customer in an accurate & timely manner

Accountabilities:

  • Reviewing team performance and ensuring any performance related issues are managed professionally and in accordance with the employee handbook
  • Identifying training needs and opportunities for enhancing staff development
  • Ensure all staff receive a bi-annual performance and development review and all new starters receive a probationary review at 13 weeks which is fully documented
  • Play a leading role and fully support all business change initiatives
  • Attend operational meetings to exchange information with other departments and adopt a positive 'ways of working' culture in sustaining a unified team approach
  • Working with Site management team to support other areas of the operation & being flexible with resource
  • Manage and oversee all MHE equipment and vehicles within the site to a safe and operational standard
  • Monitoring product standards and implementing quality-control initiatives throughout the operation
  • Working with all managers to implement the company's policies and goals
  • Maintain HS&E standards within the site including all Risk Assessment reviews and COSHH information
  • Plan and manage adequate staff resources in line with business activity and requirements
  • Produce analytical reports to highlight performance trends
  • Manage agency attendance and performance and ensure shortfalls/issues are documented and communicated
  • Daily/weekly reporting of budget set KPI performance vs targets
  • Support and be fully involved in key initiatives including change and culture projects

KPIs:

  • Manage all Operations KPI performance dashboard and ensure up to date with accurate information in a timely manner
  • Control all unit and cost performance metric against agreed budget targets
  • Review and manage agency performance and communicate appropriately
  • Working in conjunction with the appropriate resources ensure accurate wage, holiday & absence declarations
  • All areas of HS&E compliance are reported correctly in accordance with agreed standards
  • Team performance targets are met in all areas and mitigating reasons are known when the targets have not been met
  • Shortfalls in capacity are managed daily and every effort is made to hit agreed throughput levels
  • Stock is available for all to meet all internal and external SLAs (Priority/Next day) customer orders
  • Manage and report on investment requirements in delivering development and culture projects
  • Inventory controlled in line with capacity plans
  • Red Prairie management and reporting

Knowledge, Skills and Experience:

  • Warehousing, logistics and people management experience is mandatory
  • Working in a fast paced environment and can effectively prioritise
  • Problem solving and capability of identifying root causes
  • Able to develop strategic plans to target underperforming areas
  • High level communication skills. Ability to communicate at different levels with differing audiences
  • Strong levels of attention to detail and planning
  • Can think strategically and support broader business objectives
  • Good knowledge of HS&E methods and monitoring
  • Analytical and a creative thinker in driving innovative and productive change
  • Commercial acumen especially in delivering exceptional customer service to customers
  • Strong people person with effective communication and development skills
  • Strong systems knowledge especially in desktop systems and WMS

Competencies:

  • Self-motivated and ambitious leader with a passion to deliver operational excellence and cost performance
  • Ability to deliver leadership skills and develop your team
  • Able to manage multi skilled teams and understand the flexibility required to achieve excellence in conjunction with your fellow managers
  • Demonstrate experience of working in a fast-paced environment and the agility to change to meet the requirements of our customers
  • World Class ethos with a passion to be the best
  • Confident decision maker with the ability to implement action plans effectively
  • Strong communication skills at all levels including Senior Managers and Directors
  • Ability to be flexible with work duties and hours to meet the needs of the site and business, including weekend and shift work

Portsmouth: Digital Display Marketing Manager

Digital Display Marketing Manager

WiggleCRC are seeking a commercially driven Digital Display Marketing Manager with proven digital advertising experience to join our fast-paced, growing digital marketing department.

In this new and exciting role, you will be responsible for driving the delivery of display and social media advertising campaigns across all brands and territories within the WiggleCRC group, establishing and maintaining best practice, performance and reporting whilst identifying and rolling out new opportunities.

As an experienced Digital Display Marketing Manager, you will be aware of the latest digital trends and understand the importance of working with social teams to co-ordinate audiences, advertising timings and products to identify and trial new growth channels within display advertising whilst working with the insights team and online marketing managers to analyse campaign performance and drive innovation.

The ideal candidate will possess a proven track record of working within a similar digital display marketing role, creating, co-ordinating and delivering innovative display and social media advertising campaigns as well as driving efficiency through automation.

As a rapidly growing business, this a great opportunity for an individual who is keen to utilise their skills and make an impact, influencing significant growth for the world’s No1. Online cycling and multi-sport retailer.

What you will be doing:

  • Drive overall display advertising including social, remarketing, channel budget and performance
  • Coordinate with digital projects manager to ensure the delivery of brand and commercial campaigns through display advertising channels
  • Working with third parties such as ad servers, programmatic bid management systems, publishers, social networks, video channels and TVOD, to ensure access to latest technologies and advertising opportunities
  • Work with the digital projects manager and marketing insights team to deliver audiences to online marketing team for use in display advertising channels
  • Work with social teams to co-ordinate audiences, advertising timings, products and subsequent marketing actions
  • Identify and trial new growth channels within display advertising
  • Lead integration of CRM systems and audiences with advertising platforms
  • Create automations for search and display advertising, including links with Facebook, Google Analytics and other APIs as required

 

Knowledge, Skills and Experience:

  • Previous experience in a similar marketing role within digital display advertising
  • Previous experience within a retail or ecommerce environment
  • Proven track record of creating, co-ordinating and delivering display and social
  • media advertising campaigns across multiple sites
  • Exposure to the latest digital marketing & social media techniques
  • Technically up to speed with automated marketing tools and CRM
  • Ability to programme in Python, .js or AWQL
  • A confident self-starter
  • Knowledge of Facebook API and Google Analytics
  • A highly analytical approach and the ability to propose and deliver effective campaigns based on evidence and insight
  • Highly organised with the ability to manage constantly changing priorities
  • Experience of coordinating and managing a team and liaising with internal and external stakeholders to ensure the delivery of marketing campaigns

Sound like a perfect role for you? Fantastic! We would love to hear from you! We are for the #Goodstuff!

While we strive to respond to every CV we receive, this is not always possible due to the high volume of applications. If you do not hear from us within the next 28 days, please consider your application to be unsuccessful on this occasion.

Portsmouth: Online Marketing Executive

 Online Marketing Executive

WiggleCRC are seeking an Online Marketing Executive to drive the creation and execution of localised online marketing plans to deliver ambitious commercial targets across WiggleCRC websites.

Working for the world’s No1. online cycling and multi-sport retailer and across Chain Reaction Cycles, you will have responsibility for maximising profitability through the growth of sessions, revenue and market share across a variety of online sales promotion channels, including Paid Search, Shopping, Affiliates, and Remarketing.   

In this exciting role, you will be supporting the UK & Australia Online Marketing Managers to drive the delivery of online sales promotion campaigns in the UK, Ireland, Australia and New Zealand across all brands within the WiggleCRC group, establishing and maintaining best practice, performance and reporting whilst identifying and rolling out new opportunities.

The ideal candidate will have worked within a similar marketing role will have an analytical approach to interpreting data.

As a rapidly growing business, this a great opportunity for an individual who is enthusiastic and willing to learn whilst utilising their marketing skills to develop a career within online marketing.

 

What you will be doing:

  • Execute and develop paid search, shopping and affiliate campaigns across a number of markets for Wiggle and Chain Reaction Cycles
  • Create, own and deliver online marketing plans
  • Regular analysis of campaign performance
  • Maximise sales and profitability and grow market share in the tri sports market
  • Close working relationship with WiggleCRC Global Online Marketing Team to ensure latest technologies and best practices are adopted
  • Work with other marketing departments to ensure traffic generating opportunities are maximised
  • Identify opportunities to achieve revenue targets and commercial goals
  • Identify new third-party partners to increase external visibility of Wiggle and CRC content
  • Other administrative duties as required by the team

 

Knowledge, Skills and Experience:

  • Previous experience in a similar digital marketing role
  • Knowledge of online marketing platforms
  • Experience within a retail or e-commerce environment desirable
  • Intermediate Excel skills
  • Analytical approach and the ability to interpret and manipulate data
  • Attention to detail in recognising campaign and data accuracy
  • Target driven
  • An interest or knowledge within tri-sports is desirable

Sound like a perfect role for you? Fantastic! We would love to hear from you! We are for the #Goodstuff!

While we strive to respond to every CV we receive, this is not always possible due to the high volume of applications. If you do not hear from us within the next 28 days, please consider your application to be unsuccessful on this occasion. 

 

Portsmouth:Global Social Media Manager

Global Social Media Manager

WiggleCRC, are seeking a savvy, commercially driven Social Media specialist, with a real passion for engaging, innovative social content creation, campaign planning and delivery whilst playing a vital role in bringing our brand to life and inspiring the passion in our customers to participate in their sport.

Reporting to the Head of Brand Marketing, the Global Social Media Manager will be responsible for the management of Wiggle’s social media strategy across all channels & performance analysis.

Acting as a champion for cutting edge social media marketing within the business, the role will include liaising with wider teams on social media to deepen their understanding of where the industry is moving to as well as owning and delivering branded marketing communications via Facebook, Instagram, Twitter, YouTube, Strava and other international social media channels.

 

As an experienced Global Social Media Manager, you will possess an innovative approach to creating exciting and compelling content across an array of social media platforms with a clear understanding of the different audiences and how best to engage with them.

What you will be doing:

  • Accountable for social media effectiveness across commercial and customer KPIs by platform, continually understanding and improving the incremental benefit of activity as well as understanding customer feeling about the brand
  • Work collaboratively with internal and external stakeholders to deliver compelling campaigns from planning to execution in support of the Wiggle brand promise as well as reporting back to key business stakeholders on the performance KPIs of each social media channel
  • Drive detailed strategic content plans aligned to business objectives and following/leading industry best practice
  • Ensure moderation, editing and overseeing of all Wiggle branded media and editorial content
  • Contribute to our creative process by sharing your ideas and experience, with the ability to use data to drive a test and learn approach
  • Work with Buying teams and Partner Brands to offer branded content and social media that supports business growth
  • Understand customer behaviour and broader social/content trends
  • Analyse and optimise live campaigns and report on campaign performance
  • Support the Head of Brand Marketing in day-to-day tasks and requirements and develop and manage the Brand Content Exec
  • Working with Head of Brand Marketing, launch & coordinate Wiggle’s Influencer group.

 

Knowledge, Skills and Experience:

  • At least 5 years agency or client-side experience in a similar role
  • Understanding of how blog and social media content fit into search rankings, and how all content operates within the business’s marketing funnel.
  • A proven track record of leading social media marketing and producing measurable ROI beyond impressions
  • Strategic campaign development and delivery
  • Extensive knowledge and understanding of social media platforms (Instagram, Facebook, Twitter, YouTube and Snapchat)
  • Exceptional storytelling ability and creative skills
  • Experience in data analysis and reporting against KPIs
  • Strong analytical skills and a passion for delivering measurable social media performance
  • Ability to prioritise & manage work to critical project timelines in a fast-paced environment.
  • A strong communicator with the ability to negotiate and influence when liaising with internal and external stakeholders
  • Ability to lead a complex schedule of global campaigns with top brands and sponsors
  • Comprehensive knowledge in all aspects of marketing, PR and SEO a plus, with experience an advantage.
  • A passion and a love for sports is desirable

Sound like a perfect role for you? Fantastic! We would love to hear from you!

Portsmouth:Category Marketing Manager - Outdoor, Nutrition & Wellness

Category Marketing Manager - Outdoor, Nutrition & Wellness - 12-Month Fixed Term Contract

WiggleCRC are seeking a commercially driven Category Marketing Manager with proven marketing and category management skills to join our fast-paced, growing Marketing Department on a 12-month fixed term contact basis.

As the Category Marketing Manager for Outdoor, Nutrition & Wellness, you will be responsible for driving category growth via annual, or seasonal marketing plans whilst driving the best customer experience possible within the category for both of our retail brands.

As an experienced Category Marketing Manager, you will understand the importance of championing the customer voice throughout the business and ensure that the category marketing plan is rooted in insight You will also act as the key interface between our marketing and Buying & Merchandising departments, bringing new insight and trends to the category strategy and range reviews, and then translating your category marketing strategy into a category marketing plan.

The ideal candidate will possess a thorough understanding of the customer journey and be able to enhance the customer experience through specific projects to create the best retail experience within the category for our customers.

 

What you will be doing:

  • Understand the customer needs and future trends within the category
  • Understand key metrics behind customer behaviour to identify key issues and opportunities for the category
  • Translate this insight into key growth drivers for the category marketing strategy and turn strategy into action with a category marketing plan
  • Work collaboratively with the House Brand Marketing Managers to include house brand activities in the plan
  • Brief and work with the channel owners and the wider marketing teams to ensure assets and content are created, ensuring that the plan is executed excellently and adapting where needed for specific markets
  • Own the relationship with third party brands marketing teams and develop retail marketing plans for WiggleCRC
  • Understand the customer journey; improve and optimise it through marketing tools and category projects
  • Regular reporting on measurement of all category marketing plan elements

 

Knowledge, Skills and Experience

  • Qualified to degree level in business related degree
  • Previous experience in a similar marketing role within a retail or ecommerce environment
  • Experience of managing a portfolio of consumer and retail brands
  • Proven track record of planning and executing end to end marketing campaigns
  • Understanding of customer journeys / path to purchase, key touchpoints and how to apply insight to enhance the journey
  • In depth knowledge of brand and category development techniques
  • Ability to turn market and customer data into actionable insight
  • Proven track record in turning brand activity and insight into positive business results
  • Strong presentation skills (written and verbal)
  • Strong influencing skills with evidence of managing key stakeholders effectively
  • Ability to work effectively within cross-functional teams and under own initiative
  • A highly analytical approach and the ability to propose and deliver effective campaigns based on evidence and insight
  • Commercially driven with revenue focus, budget and cost awareness
  • Highly organised with the ability to manage constantly changing priorities
  • Experience of working within the sports industry would be an advantage
  • A passion for sport and the outdoors would be a distinct advantage

 

Sound like a perfect role for you? Fantastic! We would love to hear from you!