How to Order from Wiggle

In fact, it's so easy that we don't think you'll need any instructions but here they are, just in case

1. Find an item you like
2. Scroll down the page until you see "add this item to your basket"
3. Choose the colour/size, if applicable
4. Click the "add to basket" button
5. Wherever you are on wiggle, you can add items to your basket in the same way
6. You can check the contents of your basket and the total cost at any time by clicking on the "View basket" link at the top right of the page
7. Post and packing costs will be shown in your basket for your selected shipping destination
8. You can remove items from your basket or alter the quantity required at any time
9. Click the "checkout now" button when you finish shopping
10. Fill in all the order details on the secure form
11. Confirm your order details to complete your order

If you have any problems ordering from wiggle, send us an email to sales@wiggle.co.uk.

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Finance Orders.

When the finance company receives your completed application form, they will charge you the deposit. This will be before we despatch any goods.

If you would like to add more items to your approved finance order, just let us know and we will simply charge your credit card with the extras when we ship the complete order out to you. If there are any items on your finance order that we can no longer get from our suppliers, we will refund the amount to your credit card. Either way, your finance amount stays the same. Please note that we can only refund up to 30% of the total finance order value, anymore then that and your finance order will need to be reapplied for with the new amount.

Once we have shipped your complete order out to you, we will tell the finance company, you will then be required to start paying your monthly instalments.

If you want to cancel your finance order, you must inform us or the finance company who provide you with the finance

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Limited stock or end of line products

Limited stock or end of line products are allocated to active orders first. A finance order doesn't become active until the finance company receives your completed application form through the post. This delay means that you may lose out. To ensure you keep your place in the queue, you should submit an order paid by credit or debit card.

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Despatch Times

When you add an item to your wiggle shopping basket, you'll see one of two buttons. These buttons give you information about when your goods will be despatched.

This means that, if you order before 2pm, Monday to Friday and we have your items in stock, we'll despatch the same day. If you order after 2pm, we'll still try to despatch that day but, if we can't, we'll despatch the following day. Items ordered after 2pm Friday or over a weekend will be despatched Monday. Items despatched on Friday are for delivery the following week. Items ordered over a Bank Holiday will be despatched the next working day.

Wiggle is constantly updated to keep pace with changes in our stock but demand is high and we occasionally run out of popular items. If we have run out of stock and can't despatch your order the next working day, we'll email you with a revised despatch date. You can then either accept the revised delivery date or cancel the order, as you wish.



This means that these goods will normally be despatched within 2-7 working days of ordering. If despatch is going to be longer than 7 working days, we'll contact you with a revised date, which you can either, accept or cancel the order, as you wish.

Notes:

• If you want something in a hurry, choose an item that's normally despatched in 24 hours
• If your order contains a mixture of items and you have chosen Priority Delivery, all those in stock will be despatched straight away, the others will follow later. If you have chosen our Free Delivery Option, the order will be despatched once all the items are ready.
• You only pay one carriage charge per order, even if it is despatched in multiple deliveries

For bike despatch times click here

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What happens if you only have part of my order in stock?

For Priority Delivery, we'll despatch the items we do have in stock by the next working day, at the latest. We'll email or phone you with a revised despatch date for the other items. If you choose our Free Delivery Option, we'll wait up to a week for all the items to arrive, then send your order out.

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Bike deliveries

When you add a bike to your wiggle shopping basket, you'll see one of two buttons. These buttons give you information about when your goods will be despatched.

Once we receive your order and have checked the size you've chosen against your exact measurements, we will assemble your bike. As this takes several hours, we may not be able to despatch your bike on the day you order it. If you order accessories from us, your mechanic will fit them for you as your bike is assembled and if you order upgraded components from us your mechanic will also fit them for you as your bike is assembled if you request this with your order, this may add time to your estimated dispatch date. We reckon 2-5 days is all you will have to wait for bikes in stock though!



As with all shops, on or offline, occasionally we run out of stock or take pre orders for bikes, in this case you will see 5-7 working days. This means that your bike will normally be despatched within 5-7 working days of ordering unless a due date is advertised on the site. If despatch is going to be longer than 7 working days, we'll contact you with a revised date, which you can either, accept or cancel the order, as you wish.

No dispatch weekends.

Ready to Ride! Every bike from wiggle is fully checked & assembled before despatch and will arrive ready to ride, simply open the box, turn the bars, put the pedals on and the bike is ready to ride. - full details.

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VAT

Wiggle prices include VAT at the UK rate of 17.5% where applicable. Customers in other EU countries may have to pay VAT depending on location.  Customers outside of the European Union do not pay any VAT.

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What do I do to cancel an order?

If you want to cancel an order before we've despatched it, just login into your account and view the orders details of the order you wish to cancel then scroll to the foot of the page and click on the 'Cancel This Order' link. We try to despatch things very quickly so you need to cancel your order very quickly!

If you've received item(s) from wiggle and you don't want to keep them for any reason, return the goods to us and we'll give you a full refund for the cost of the item(s). Returned goods must be unused and in a saleable condition. Once we've received them back, we will credit your card straight away.

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How long do Wiggle Special Offers last?

Special Offers last either until we run out of stock or until the monthly promotion expires. We try our hardest to ensure we have good stocks before we promote an item but occasionally we are overtaken by events and run out before we can amend the site. If this happens, we will contact you and try to offer an alternative item

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Wiggle Recommeded Products

We only recommend a product if we believe it fulfills two strict criteria:

• Value for money
• Proven quality

To be recommended, a product must offer an outstanding combination of these two aspects. Many recommendations are based upon magazine reviews or tests but sometimes it's because we feel, through our own testing and product knowledge, that you need to know how good something is.

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