Every bike from wiggle delivered to the UK and Ireland is fully checked & assembled before despatch and will arrive ready to ride. Each new bike is assembled & test ridden by one of our CyTech accredited mechanics, then packed into one of our custom boxes. Simply open the box, undo the front plate of the stem with an allen key (supplied). Place handlebar into stem and replace front plate making sure the handlebar is equal in length on both sides, put the pedals on and the bike is ready to ride.
Full instructions will be included along with any specialist tools required. Please click here to view our enclosed instructions to help you assemble your new bike.
Please note that children's bikes that do not have pedals are not fully safety checked before despatch as they do not require the same service a normal bike needs. f you have any questions about bike assembly please contact us.
Every bike we supply is fully assembled and checked by one of our CyTech accredited mechanics. CyTech is the bike industry's qualification for cycle mechanics and technicians, developed and overseen by the Association of Cycle Traders. CyTech accredited mechanics have achieved specific levels of competency in a range of different disciplines which are then assessed by professional trainers. This ensures CyTech accredited mechanics have the right skills to properly assemble your bike to ensure it is safe for your continued use and enjoyment.
Once we receive your order and checked the size you've chosen, we will assemble your bike. As this takes several hours, we may not be able to despatch your bike on the day you order it. If you order accessories from us, your mechanic will fit them for you as your bike is assembled if you request this with your order. Please note that once accessories have been fitted, they are no longer new and in a saleable condition so you will not be able to return them to us unless they are faulty.
If you order upgraded components from us, (eg better rear derailleur or longer/shorter stem) your mechanic will fit them for you as your bike is assembled if you request this with your order. Please note that once different components have been fitted to your bike, we will treat it as a custom build and you will not be able to return either the bike or the components to us for a refund. We will supply you with the parts we have removed. We are unable to credit you for them as they are not in a new condition.
Once your new bike has been assembled, the mechanic will give it a short test ride to ensure everything is working as it should. This final element of our quality control minimises any problems you may encounter when you ride it for the first time.
Once your new Ready2Ride bike has been assembled & test ridden, it will be packed into one of our custom boxes. When it reaches you, just open the box, undo the zip ties and remove the bike. Just turn the bars, put the pedals on and it's ready to ride! Please remove the straps from the box, fold it flat and keep it safely just in case you need to send the bike back to us. As soon as your bike is assembled, test ridden and boxed we will despatch it to you. We will email you on the day the bike is being despatched. Your bike will normally be delivered the following working day. Please note that delivery may take a little longer if you are in the Highlands, Ireland or the Irish Republic. Please arrange for someone to be at the delivery address to accept your bike. If there is no one available, the couriers will leave a card and you can contact them to re-arrange delivery.
Once your new bike has been assembled and test ridden, it will be packaged ready for despatch. Minor assembly will be required on receipt, full instructions and any specialist tools will be included.
Please report any transit damage within 48 hours of receipt to workshop@wiggle.co.uk with your order details and any supporting images.
Bikes which are in stock are usually despatched within 3 working days, delivery then takes 5-7 days by courier and will require a signature on receipt.
Please Note: All bikes despatched have brakes which are set up to conform with UK Legislation, Left Rear, Right Front. Unfortunately we are unable to swap the brakes around for you so you will need to make any necessary arrangements for a Left Front, Right Rear setup.
As all our bikes are fully checked & assembled before despatch, a safety check is not generally necessary. Gears & brakes may need to be reset to account for cables stretching and components bedding in but a competent person will be able to carry out this work at home with the help of the manufacturers instruction manuals supplied with the bike.
However, if you feel that your bike would benefit from some professional attention, we will gladly give it a free safety check. You will need to pay the cost of returning the bike to us and us delivering it back to you. For most of the UK, this return trip will cost you £40 but for remote areas and the Irish Republic, the cost will be higher. We will confirm the exact cost and with you and you will be charged before we arrange collection.
If you would like to take advantage of our safety check, we'll pick the bike up from you, thoroughly adjust and check it and return it. Email bike@wiggle.co.uk within 8 weeks of delivery with your order number requesting a safety check - remember to include details of times when you will be there to meet the courier. The bike must be returned to us in the wiggle box it was delivered in, fixed in place with zip ties etc. For health & safety reasons, bikes sent to us for a safety check must be clean!
Sorry but the Free Safety Check is not available for International Orders.
if you are not happy with your new bike, for whatever reason, you are welcome to return it for a full refund so long as it is still new and unridden. We will arrange a courier to pick the bike up from your address. Email bike@wiggle.co.uk with your order number and times when you will be there to meet the courier. Please note the following:
If you are not happy with your bike for whatever reason, you are welcome to return it to us for a refund so long as it is still new and un-ridden. Please let us know within 7 working days and we will arrange the return with you.
Please note the following:
Be sure you are happy with the bike as once used, returns cannot be accepted. Statutory Rights are not affected. We recommend you keep hold of the packaging just in case you need to return the bike to us. If you would like to return your bike within the 7 day period, you will need to cover the cost of returning the bike, along with ensuring the bike is securely packaged for transit as originally received.
Your bike is covered by the wiggle guarantee and the respective manufacturer’s warranty, please contact us for details. If your bike develops a fault within the warranty period please contact us at workshop@wiggle.co.uk before returning the bike or any of it’s components as problems can often be resolved without any postage costs being incurred. If it is necessary to return the bike or any components you will need to cover the postage cost. For Health and Safety reasons, please ensure that any returns sent back to us are clean.