If you are shopping from Germany please read our German returns policy
What would you like to return?
Return a bike
Return a faulty Polar product
Return a gift that you did not buy
Return any other product
If you have any questions please contact sales@wiggle.co.uk
For UK customers please return it to us within 30 days - or the end of January in the case of unwanted Christmas presents. For international customers please return it to us within 40 days. Just complete our returns procedure before sending us back the goods. Returned goods must be unused, and supplied with their original packaging.
Goods, with returns forms will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.
To return goods click here
For more information on returning bikes please click here
Just complete our returns procedure before sending us back the goods, stating what the fault is. Once we receive the goods and completed returns form and:- 1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage. If you paid through WorldPay we will issue vouchers for the postage. 2. If you requested us to despatch a replacement we will either, If you paid for order by card through your Wiggle accountRefund your card we have on your account (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement. If you paid for order using PayPal Refund your paypal account for the postage only and despatch a replacement. If you paid for order using WorldPay Send you a voucher for the postage only and despatch a replacement.
To return faulty Polar Products click here
All goods supplied by wiggle are from official sources and are covered by the normal manufacturers warranty. If an item has failed prematurely please follow our returns procedure, click here, giving us details of the product and fault. Certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.
Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.
Just complete our returns procedure before sending us back the goods, stating what the fault is.
Once we receive the goods and completed returns form and:- 1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage. If you paid through WorldPay we will issue vouchers for the postage. 2. If you requested us to despatch a replacement we will either, If you paid for order by card through your Wiggle accountRefund your card we have on your account (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement. If you paid for order using PayPal Refund your paypal account for the postage only and despatch a replacement. If you paid for order using WorldPay Send you a voucher for the postage only and despatch a replacement.
If you return something due to it not fitting or being suitable, you will need to pay the postage costs to return it to us.
If you return something due to it being faulty we refund up to £25 carriage. If your return exceeds this amount please contact returns@wiggle.co.uk and we can arrange collection for you. Please state a date and collection address (not Saturday or Sunday) where the goods can be collected from.
We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
We aim to process all returns on the day they arrive with us. Sometimes we don't manage to do them all but your return will be dealt with in two working days.
If you paid for order by card through your Wiggle accountRefund your card we have on your account (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement when it comes into stock.If you paid for order using PayPalRefund your paypal account for the postage only and despatch a replacement when it comes into stock.If you paid for order using WorldPaySend you a voucher for the postage only and despatch a replacement when it comes into stock.
If you go to the your account section of www.wiggle.co.uk, log in with your email address and password. You can see the status of all your orders from there.
Customers outside of the UK must follow the instructions below along with our standard returns procedure.
To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund. Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.
We will not be able to accept any returns on products that have been personalised. This includes products bought via britishtriathlonshop.org that have been customised with names.
This excludes faulty items which can be returned in line with our standard faulty item return policy.