Our commitment to you

We have always set out to be the kind of company that we would want to deal with if we were making an online purchase. Consequently, we take security and customer service very seriously indeed and appreciate the trust placed in us by all of our customers when giving us their card details.

Our current security procedures are exemplary and as near impenetrable as existing technology will allow. They are constantly reviewed and updated to take account of any new threats.

If you pay for your order at wiggle with a credit or debit card, your card details will be encrypted and saved on our system for future use. This allows us to charge your card for goods as they are despatched, rather than in advance. It also allows us to quickly issue refunds and to speed up the process of despatching any back orders you may be waiting for.

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Measures that we take

We have implemented a number of measures to ensure our site and your details are as secure as possible.

When you send us your personal information, the link between your PC and our server is encrypted using Industry standard methods - usually referred to as SSL (128 bit encryption).

Once your information reaches our server, the card details are further encrypted before being stored on our secure server behind its firewall. Your card number is never stored in any human readable format.

Our computers use your card details to take payment automatically. Our employees have no access to any sensitive customer information.

wiggle is protected with

We have gone through an external audit and have been authorised to show the "McAfee Secure" logo on the site. "McAfee Secure" are the world's leading PCI (Payment Card Industry) security certification service. Wiggle is checked every day by the same website vulnerability scanning technology used at the White House!

If you are still concerned about sharing your card details online we offer further secure methods of payment. You can pay at wiggle either via PayPal or WorldPay without ever sharing your personal credit or debit card information with us. For more information see our Payment Options page.

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What else can I do

The overwhelming majority of online transactions are completed safely and efficiently. However, there are some things you can do to minimise the chances of fraud. Everyone using the internet should follow the tips below:

It is essential that your PC is kept up to date with the latest anti-virus and anti-key-logger software, as the weakest point of any internet transaction is often the users PC.

Wiggle will never e-mail or call you to ask you to disclose or verify your wiggle password, credit card or bank account number. You should only give out this information directly on the wiggle website or when you contact wiggle directly. If you are contacted or receive an unsolicited e-mail which asks you to confirm or provide your wiggle password or personal or banking information, disregard the request and report the incident to us for investigation.

If you receive a suspected fake wiggle e-mail, discover a spoof wiggle website, or if anything raises your suspicions, please report it to us at data@wiggle.co.uk, forwarding any suspicious e-mail including the full headers directly.

If using a public computer, such as in a library or Internet cafe, always log out when you've finished using wiggle.

Take care of your identity and privacy

Avoid identity theft by using an up to date web browser and blocking bogus emails with a spam filter

Always use strong passwords.

Keep your passwords to yourself. Anyone who knows your password can access your account - although they cannot get any details of your credit/debit card. Do not write down your password. When creating a password, use at least 10 characters, a combination of letters and numbers is best. Do not use dictionary words, your name, your partner's name, your e-mail address or other personal information that can be easily obtained. You should change your password frequently. Avoid using the same password for accounts on different websites.

For more information about what you can do visit http://www.getsafeonline.org

Secure Web Pages

Make sure whenever you are entering any personal details you are using the secure wiggle website. This can be done by checking that https:// is visible in the address bar at the top and also looking out for the padlock. The following images show the main points to look out when you are entering details online.

Microsoft Internet Explorer 7

1. https:// is in the address bar
2. Padlock is visible



Microsoft Internet Explorer 5.x and 6.x

1. https:// is in the address bar
2. Padlock is visible



Mozilla Firefox 2.0

1. https:// is in the address bar
2. Padlock is visible
3. Padlock and wiggle URL - www.wiggle.co.uk

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