About WorldPay

Wiggle offers an alternative secure payment method via WorldPay. No WorldPay account is required. Our invoicing and backorder systems with WorldPay work differently from our other payment methods. Our returns system is slightly different, we can only refund you for the items rather than swap them.

When paying through WorldPay the total order amount will be paid for immediately at checkout when you commit to buy. The items will then be despatched when we process the order as quickly as we can. If items are out of stock we will aim to despatch them as soon as possible after they arrive here. The same applies for any backorders that are created due to out of stock items within a larger order. Any cancelled orders will be refunded as quickly as possible. Any returns will always be charged back to your original payment method.

WorldPay is a part of Royal Bank of Scotland. If you would like more information on WorldPay, please visit the official WorldPay site.

Back to top

---

Placing a WorldPay Order.

Add items to your basket, then select checkout in the usual way and follow the on screen instructions

Select WorldPay as the payment method

Follow the onscreen instructions

Check all the order details are correct, items ordered, vouchers used, shipping address etc then click on 'Confirm Order' which will transfer you to the WorldPay .

You will then be prompted to enter your payment details. Once you have done this you need to click on the 'Make Payment' button to complete your order . WorldPay will then charge you for the order total amount and pay this amount to wiggle.

If the order is successfully created you will be redirected to a thank you page showing your order number and items ordered.

You will then receive 2 emails, 1 from WorldPay to confirm your payment and 1 from wiggle to confirm your order.

If you are redirected to an error page or do not receive an online confirmation email from us then it is likely that an error prevented the creation of the order at Wiggle. If you are not sure please log into your wiggle customer account. If the order does not appear there within 5 minutes then it was not successfully created.

If you receive an email from WorldPay stating that you have paid for your order but do not receive an email from wiggle, please log into your account and check that the order was successfully created there. If it was not please contact sales@wiggle.co.uk quoting your name, your payment method (e.g. WorldPay), wiggle account email address, the items that you ordered and any vouchers that you used. We will then be able to recreate the order and find your WorldPay payment to link it to.

Back to top

---

Cancelling WorldPay Orders

Cancelling a WorldPay order is exactly the same as cancelling any other order with wiggle.

If you want to cancel an order before we've despatched it, just login into your account and view the orders details of the order you wish to cancel then scroll to the foot of the page and click on the 'Cancel This Order' link. We try to despatch things very quickly so you need to cancel your order very quickly! If your order is already being processed or has been despatched we are unable to Cancel and you will need to return it to us for a refund. On successful cancellation your payment should be immediately refunded to your original payment method and you should receive emails from us and from WorldPay to confirm this. If there is an error and your order is not cancelled or refunded please contact sales@wiggle.co.uk quoting the order number and they will do their best to help you and refund your payment.

Unfortunately if you change your mind and want your order reactivated we are unable to do this with WorldPay and you will need to place a new order instead.

 

If you've received item(s) from wiggle and you don't want to keep them for any reason, return the goods to us and we'll give you a full refund for the cost of the item(s). Returned goods must be unused and in a saleable condition. Once we've received them back, WorldPay will credit your payment method via WorldPay straight away.

Back to top

---

Returning WorldPay Orders

Returning a WorldPay order is almost the same as other orders.

• We will happily refund any item purchased from Wiggle
• We make no charge for returns - there is no restocking fee
• Returned goods must be unused, in a saleable condition and in their original packaging with all labels still attached
• All returns must have a completed returns form
• We will credit your method of payment used via WorldPay for the items this may take around 5 working days to appear as cleared funds

Unfortunately we are unable to swap items paid for by WorldPay. Please return the item(s) and place a new order for the item(s) you require

To return goods click here

To return faulty Polar Products click here

For more information on returning bikes please click here

For more information on returns please click here

Back to top

---

Changing your WorldPay order

Please contact sales@wiggle.co.uk if you would like to change your order. They will try to answer your query as quickly as possible but it may take longer during peak periods such as after the weekend and your order may already have been despatched.

Back to top

---