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Delivery Information - Wiggle Customer Service

Where will wiggle deliver goods?

Wiggle deliver to over 70 countries worldwide. You can see the list of where we deliver by clicking the Worldwide Service button from our home page

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What delivery method does wiggle use?

For UK orders we use Royal Mail or a Courier. If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, we'll use Parcelforce or Royal Mail if the items are heavy. Delivery times may be extended, depending on where exactly you live.

For International Delivery we use Parcelforce or Royal Mail Airmail to despatch your order. For more information click here.

If you have a problem with a delivery or with goods damaged in transit, send us an email to sales@wiggle.co.uk.

International Courier Delivery

Wiggle offers courier delivery to international customers allowing orders to be fully traceable. The price of this service is dependent on the delivery country or region.

If your order qualifies for the courier service you will be shown this as a delivery option in the Basket and Checkout pages. Here you can select which delivery method you would like.

If you select to upgrade to the traceable courier service we will send you an email with details on how to track your order once your order has been placed.

Courier delivery is not available for customised items or bikes, however Wiggle may choose to despatch your order using a courier.

Please view our courier price table to check the price of our courier service to your destination.

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Priority despatch

 

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Delivering to your address

Once an order has been processed the delivery address for that order cannot be changed. We are also unable to redirect mail once an order has been processed.

For these reasons please supply us with a delivery address where there will be someone in to sign for your parcel. If there is nobody in when the couriers call, they will leave a card. You can then phone them to arrange delivery for another day or collect your goods from your local depot.

Please Note: Deliveries cannot be made to PO Box addresses

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Missing Parcels/Damage

Please be aware that if you request that goods are left safe via the courier notes, Wiggle cannot claim for missing items or damage to your parcel. As a result, in the event of an absence, we strongly recommend that you collect your parcel from a local delivery depot or instruct the courier to leave your parcel with a trusted neighbour.

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Bike and Frame Delivery

 

UK Bike delivery

All bikes are delivered Ready2Ride. For more information on how the bikes are assembled and for what you need to do when you received your bike, please see our Ready2Ride page.

For UK orders we use a Courier. This means that once your goods are despatched your goods usually arrive the next working day for most of the UK mainland. If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended, depending on where exactly you live.


  • Please use the table below to check the delivery cost of your bike before you order.

     

     


    Post Code Delivery
    AB13 - AB14, AB30
    PH8 - PH41
    IV3 - IV40, IV52 - IV54, IV63, KA27 - KA28
    £19.99
    BT £19.99
    Irish Republic £19.99
    PA21, KW1 - KW17,
    PA Islands & IV Islands
    HS, ZE
    £19.99
    IM £29.99

     

    International Bike Delivery

    Bikes despatched internationally (outside of the UK and Ireland) are fully assembled and safety checked here at Wiggle before being disassembled and packaged into two separate boxes ready for delivery. The frame will be in one box and the wheels will be in the other box and both boxes will be shipped together.

    Some assembly will be required when you receive your bike and full instructions and tools will be provided. For more information on what you need to do when you receive your bike, please see our International Bike Delivery instructions.

    Bike Brake Set Up

    We recommend that international customers should state in their order notes how they require their brakes to be set up. It it standard procedure to ship bikes in the UK with the front brake on the right and rear on the left. Should you select priority despatch, If there are no notes on the order to advise what brake preference you require, this will cause delays as we will need to phone or confirm the setup before we dispatch your bike.

    Bike Tracking

    All international bike orders can be tracked online. Should you wish to track your order online, simply put your consignment number which will be supplied to you in your confirmation email, (begins with EE and ends in GB) in the "track your parcel" section on their web-site.

    Please use the Parcel Force link to track your order.

    Delivery Costs

    Please use our global price list to check the delivery cost of your bike before you order.

     

     

    International Frame Delivery

    We deliver frames internationally but unfortunately due to their bulky size there are extra costs involved.  We have kept our international delivery prices as low as we can and we are always working hard to get the very best deal for all of our international customers.

    Frame Tracking

    All international frame orders can be tracked online. Should you wish to track your order online, simply put your consignment number which will be supplied to you in your confirmation email, (begins with EE and ends in GB) in the "track your parcel" section on their web-site. Please use the Parcel Force link to track your order.

    Delivery Costs

    Please use our global price list to check the delivery cost of your frame before you order.

     

     

 

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Free Delivery

 


Free delivery option

Wiggle offers FREE DELIVERY to all of the UK on almost every product, as long as your total basket value is greater than £10 (£1.99 delivery charge is applied to baskets with a total value of less than £10). Please note that certain large items such as bikes, frames and trainers may incur a small additional charge for very remote parts of the British Isle. For further information on delivery for your area of residence, please see our Bike Delivery page

 

We also offer Free International Delivery depending on the total value of your order. Your free delivery threshold for your chosen shipping destination will be displayed in your wiggle shopping basket.Please note that free delivery is only available via www.wiggle.co.uk and our satellite sites.  If you are unsure if your order qualifies for free delivery please check your shopping basket.

How do I select the free delivery option?

You can choose your delivery options in your wiggle shopping basket.

 

Will I automatically get free delivery on my order?

No - you need to select it from the checkout screen. Your total basket value (before promotional vouchers and codes have been applied) must also be greater than £10.

 

Will I receive my order any sooner if I pay for delivery?

  • Yes - we process orders where priority despatch has been paid for first.
  • If you pay for priority despatch, we will despatch the items we have in stock straight away with the remainder going onto back order. These items are despatched when they have all come into stock or after a week, whichever is sooner.
  • If you select the free delivery option, we will despatch all your items together when they are all in stock. If we are still waiting for items after a week, we will despatch the ones we do have

 

What if I want some items really quickly?

Pay for priority despatch in the normal way - that way, we'll despatch what we can as soon as we can.

 

What happens if an item in my order is delayed?

  • We will wait for 5 days, then send the items we do have in stock. The remaining items will go onto back order.
  • Items on back order will be despatched as soon as they arrive with no delivery charge

 

What happens if an item in my order sells out while I'm waiting for the rest of my order to come into stock?

  • For items where there is limited stock, we will give priority to customers paying for priority despatch.
  • If you have chosen our free delivery option, you may lose out on a great deal - sorry!

 

International Free Delivery

Wiggle offer free delivery worldwide. To qualify for free delivery outside of the UK a minimum spend is required. Please see our international deliveries page for more information.

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