Customer Services

Worldwide delivery

Wiggle deliver to over 70 countries worldwide.

Free delivery is available to every country that wiggle deliver to although each country outside of the UK has its own minimum spend to qualify for free delivery.  The value of the minimum spend will be displayed in your wiggle shopping basket.

You can also choose to add priority despatch to your order. Priority Despatch means we despatch your goods as soon as we can after we receive your order.  If you do not choose priority despatch your order may take an additional 2-3 days to be processed during peak times before it is despatched.

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which countries will wiggle despatch to ?

We currently desptach to the following countries:

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How quickly will my order be despatched?

This depends on which despatch method you choose. If you select Priority Despatch we will despatch your goods as soon as we can after we receive your order. If you choose Free Delivery this may take longer.

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Can all items on wiggle be despatched worldwide?

We ship most items worldwide although some are restricted depending on the exact shipping destination. 

The following products usually have shipping restrictions:

  • Bikes
  • Energy drink, food and gels
  • Liquids
  • Products that contain aerosols

If you select your shipping destination from our home page you will only see products on the site that are available for your selected shipping destination.

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How much does worldwide delivery cost?

The price of delivery outside of the UK is dependent on the weight of the order. You will be able to see the shipping cost of your order when you view your wiggle shopping basket. You will also be able to see the free delivery threshold in your wiggle shopping basket.

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What currency will I pay for my order in?

  • You will pay for your order in the currency displayed on the order confirmation page. This excludes Japanese Yen*.
  • The price displayed when you confirm your order will be the price you pay when your order is processed and will not change.
  • This amount will be charged to your credit/debit card / PayPal account in the currency displayed
  • VAT is automatically included for destination countries in the EU.

*Customers using Japanese Yen.

  • Orders placed in Japanese Yen will be charged to your credit/debit card / PayPal account in GB Pounds Sterling as displayed on the order confirmation screen.
  • The price in Japanese Yen shown on the site are for information only and are displayed at the current exchange rate.
  • Your card provider will convert this into your local currency at their normal rate
  • Any additional charges made by your card provider are your responsibility

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Will I have to pay any Customs charges in my country?

There are no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included.

Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.

Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

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How long does worldwide delivery take?

Delivery times are dependant on many factors but we work hard to get your order delivered as quickly as possible.  Delivery in Europe will take approximately 2-5 days after despatch and worldwide will take 3-10 days from despatch.

Free delivery is available to every country that wiggle deliver to although each country outside of the UK has its own minimum spend to qualify for free delivery.  The value of the minimum spend will be displayed in your wiggle shopping basket.

You can also choose to add priority despatch to your order. Priority Despatch means we despatch your goods as soon as we can after we receive your order.  If you do not choose priority despatch your order may take an additional 2-3 days to be processed during peak times before it is despatched.

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How will my order be despatched?

For smaller parcels & packages we will despatch your item via Airmail, which is a Royal Mail service. No signature will be required on delivery of your order. Please note that due to the economy nature of the Royal Mail service it is not possible to trace a delayed parcel until 28 days after shipping.

For higher value orders / bulky items we will despatch your item with Parcel Force International via the Express Mail Service EMS & The E-Parcel Group EPG. A signature will be required on delivery of your order. Detailed online tracking information is also available - contact sales@wiggle.co.uk for more information.

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International Returns

Customers outside of the UK must follow the instructions below along with our standard returns procedure

To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

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Shopping from the USA

We expect delivery to the USA to take approximately 5-10 days. Use our Priority Despatch service for a quicker despatch.

You can get free delivery on most orders over £50 which is approximately $82.69USD.

To browse the Wiggle site ready for USA delivery and with USD as the currency click here

Tax, delivery and despatch information for the USA.

When shopping for delivery to USA we will automatically:

  • Remove British VAT at 15%
  • Only show products and brands available for delivery to the USA. For example food stuff and liquids cannot be shipped internationally.
  • Display prices in US Dollars. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.
  • Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. 

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日本からのショッピング - Shopping from Japan

日本への配達は約5日から10日かかることを予想しています。より速い配送をお求めの方は優先発送をお使いください。

£50 以上ご購入の際は無料配達いたします。

当社では 日本語対応のお客様サービスアドバイザーがお客様からのメールを読み、返答を差し上げております。当社の商品やサービスに関してのご質問・ご要望等ございましたら、日本語で sales@wiggle.co.ukにメールくださいませ。

日本への配送商品と通貨表示はWiggleウェブサイトのこちらをご覧ください。

課税、配達、配送の情報

日本からのご購入、日本への配送をされるお客様へは

  • イギリスの課税が免除(15%)されます
  • 日本への配送可能な商品とブランドのみがウェブサイトに表示されます。(食料関連、液体などは海外への配送をしていません)
  • 日本円での価格表示を見ることができます。英ポンドにて決済がおこなわれ、チェックアウトの最終段階にて合計を確認することができます。
  • 配送料と無料配送への限度額はお客様のバスケットに表示されます。
  • お客様の購入された商品は日本に到着時に輸入関税 課税の対象になることがあります。
お願い:EU外へ配送された商品の価格は税関にて報告されることが法で定められています(郵送代を除く)。商品の日本到着の際に、輸入関税が課せられることがあります。

English Translation  - Shopping from Japan

We expect delivery to the Japan to take approximately 5-10 days. Use our Priority Despatch service for a quicker despatch.

You can get free delivery on most orders over £50 which is approximately ¥7876.73JPY.

We have Japanese customer service advisers on hand ready to read and reply to your emails.  If you need more information about our products or service you can email us in Japanese to sales@wiggle.co.uk

To browse the Wiggle site ready for Japan delivery and with JPY as the currency click here

Tax, delivery and despatch information for Japan.

When shopping for delivery to Japan we will automatically:

  • Remove British VAT at 15%
  • Only show products and brands available for delivery to Japan. For example food stuff and liquids cannot be shipped internationally.
  • Display prices in Japanese Yen. You will actually pay for your order in British Pounds (GBP £) and we will display this total at the final stage of the checkout.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.
  • Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. 

 

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Shopping from Australia

We expect delivery to Australia to take approximately 5-10 days. Use our Priority Despatch service for a quicker despatch.

You can get free delivery on most orders over £50 which is approximately $103.41AUD.

To browse the Wiggle site ready for Australian delivery and with AUD as the currency click here

Tax, delivery and despatch information for Australia.

When shopping for delivery to Australia we will automatically:

  • Remove British VAT at 15%
  • Only show products and brands available for delivery to the Australia. For example food stuff and liquids cannot be shipped internationally.
  • Display prices in Australian Dollars. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.
  • Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. 

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Comprar desde España

Esperamos que la entrega a España tarde aproximadamente entre 3-7 días, pero puedes usar nuestro Servicio de Entrega Prioritaria si deseas una entrega más rápida.

La entrega es gratuita para la mayoría de los pedidos de más de £100 libras, es decir, aproximadamente 54,50 Euros.

Disponemos de un servicio de atención al cliente en español dispuesto a leer y a responder a tus correos electrónicos. Si necesitas más información acerca de nuestros productos o servicios, puedes mandarnos un correo electrónico en español a la dirección siguiente sales@wiggle.co.uk

Para navegar por la página Web de Wiggle predispuesta para la entrega en España y con el Euro como moneda preestablecida, haz clic aquí.

Impuestos, entrega y datos de envío para España.

Cuando compres y la entrega se haga en España, nosotros automáticamente:

  • Quitamos el IVA inglés y aplicamos el IVA español correspondiente.
  • Sólo mostramos productos y marcas disponibles para su entrega en España, por ejemplo, los alimentos y los líquidos no se pueden enviar internacionalmente.
  • Mostramos los precios en Euros. El total que muestre tu cesta es el precio que pagarás, ya que te cobraremos en tu moneda local.
  • Indicaremos en tu cesta los costes de envío y el umbral de entrega gratuita.

Shopping from Spain - English Translation

We expect delivery to Spain to take approximately 5-10 days. Use our Priority Despatch service for a quicker despatch.

You can get free delivery on most orders over £100 which is approximately 54.50 Euros.

We have Spanish customer service advisors on hand ready to read and reply to your emails.  If you need more information about our products or service you can email us in Spanish to sales@wiggle.co.uk

To browse the Wiggle site ready for Spanish delivery and with EUR as the currency click here

Tax, delivery and despatch information for Spain.

When shopping for delivery to Spain we will automatically:

  • Remove British VAT and apply the relevant Spanish VAT rate
  • Only show products and brands available for delivery to Spain. For example food stuff and liquids cannot be shipped internationally.
  • Display prices in Euro. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.

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Aus Deutschland einkaufen

Wir erwarten, dass Lieferungen nach Deutschland ungefähr 3-7 Tage brauchen. Für eine schnellere Lieferung wählen Sie bitte unsere Premiumversand

Sie können kostenlose Lieferung auf die meisten Bestellungen über £50.00, das heisst ungefähr 56.00 Euro, bekommen.

Unsere deutschsprachigen Kundenbetreuer stehen für die Beantwortung Ihrer E-mails gern zur Verfügung. Sollten Sie Fragen zu unseren Produkten oder unserem Service haben, schicken Sie bitte Ihre E-mail an sales@wiggle.co.uk

Um die Wiggle Webseite mit Lieferung nach Deutschland und Euro als Währung zu browsen, bitte klicken Sie hier

Information zu Steuern, Lieferungen und Sendungen nach Deutschland.

Wenn Sie bei uns bestellen und die Lieferung in Deutschland erfolgt, geschieht automatisch Folgendes:

  • Wir streichen die britische MwSt und wir wenden die relevante deutsche MwSt an.
  • Wir zeigen nur Produkte und Marken an, die nach Deutschland verschickt werden können. Flüssige und feste Nahrung können beispielsweise nicht weltweit verschickt werden.
  • Wir zeigen die Preise in Euro an. Die Gesamtsumme in Ihrem Einkaufswagen ist der Preis, den Sie bezahlen und er wird in örtlicher Währung angezeigt.
  • Der Preis der Lieferung und des Mindestbestellwerts für kostenlose Lieferung wird in Ihrem Einkaufskorb angezeigt.

 

Shopping from Germany - English Translation

We expect delivery to Germany to take approximately 3-7 days. Use our Priority Despatch service for a quicker despatch.

You can get free delivery on most orders over £50.00 which is approximately 56.00 Euros.

We have German customer service advisors on hand ready to read and reply to your emails.  If you need more information about our products or service you can email us in German to sales@wiggle.co.uk

To browse the Wiggle site ready for Germany delivery and with EUR as the currency click here

Tax, delivery and despatch information for Germany.

When shopping for delivery to Germany we will automatically:

  • Remove British VAT and apply the relevant German VAT rate
  • Only show products and brands available for delivery to Germany. For example food stuff and liquids cannot be shipped internationally.
  • Display prices in Euro. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.

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Acheter de la France

Nous estimons que la livraison en France tardera entre 3-7 jours. Vous pouvez utiliser notre service d’envoi prioritaire

si vous désirez que la marchandise vous soit envoyée plus rapidement.

L’envoi de la majorité des commandes de plus de £100 livres, c’est-à-dire environ 54.50 Euros, est gratuit.

Nous avons un service client en langue française prêt à lire et à répondre à vos courriers électroniques. Si vous désirez plus d’info sur nos produits et nos services, vous pouvez nous envoyer un courrier électronique à l’adresse suivante: sales@wiggle.co.uk

Pour parcourir le site de Wiggle avec la livraison en France et avec l’euro comme monnaie, faites clic ici.

Information sur impôts, livraisons et envois en France.

Quand vous achetez des produits à être livrés en France, nous faisons automatiquement les changements suivants :

  • Nous enlevons la TVA britannique et appliquons la TVA française correspondante.
  • Nous montrons seulement les produits et les marques disponibles pour la livraison en France ; par exemple, nous ne pouvons pas envoyer de la nourriture ou des liquides internationalement.
  • Nous affichons les prix en euros. Le montant total affiché dans votre panier est le prix que vous payerez, étant donné que nous vous facturons dans votre monnaie locale.
  • Le prix de la livraison et le seuil de la livraison gratuite seront affichés dans votre panier.

Shopping from France - English Translation

We expect delivery to France to take approximately 3-7 days. Use our Priority Despatch service for a quicker despatch.

You can get free delivery on most orders over £100 which is approximately 54.50 Euros.

We have French customer service advisors on hand ready to read and reply to your emails.  If you need more information about our products or service you can email us in French to sales@wiggle.co.uk

To browse the Wiggle site ready for French delivery and with EUR as the currency click here

Tax, delivery and despatch information for France.

When shopping for delivery to France we will automatically:

  • Remove British VAT and apply the relevant French VAT rate
  • Only show products and brands available for delivery to France. For example food stuff and liquids cannot be shipped internationally.
  • Display prices in Euro. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.

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Wiggle Gold & Platinum Customers!
• Gold Customers get 5% off every order if they've spent over £100 in the previous year.
• Platinum Customers get 10% off if they've spent over £500.
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Get 10% Cashback for your Club or Team!
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Wiggle Is Guaranteed Secure
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Need Help?
• if you would like help or advice about anything on wiggle, check our FAQ or email sales@wiggle.co.uk.
We aim to respond within 24 working hours.

Wiggle is the UKs number one online bike shop
UK Priority despatch only £3.99
Bike Delivery free for most of the UK
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Free Delivery available on most orders
does not include bikes
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Priority Euro Delivery Only FREE on orders over £50
not available on bike orders
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Wiggle is officially the UKs #1 online bike shop!
In the Hitwise UK 'Sports - Cycling' industry based on number of visits.
Order before 2pm (Mon-Fri) for same day despatch on goods in stock - see more details
© wiggle 2008         View Privacy Policy Wiggle Ltd. 3 Optima, Northarbour Spur
Portsmouth, Hampshire, PO6 3TU
Company No: 2667809
VAT No: 884 2571 94
There are no facilities for customer collections at this address