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International Ordering and Delivery - Wiggle Customer Service

Ordering from the USA

We expect delivery to the USA to take approximately 5-10 days. Use our Priority Despatch service for a quicker despatch.

You can get free delivery on most orders over £50 which is approximately $82.00USD.

To browse the Wiggle site ready for USA delivery and with USD as the currency click here.

Tax, delivery and despatch information for the USA.

When shopping for delivery to USA we will automatically:

  • Remove British VAT at 20%
  • Only show products and brands available for delivery to the USA. For example food stuff and liquids cannot be shipped internationally.
  • All monies charged to US customers will be taken in US Dollars. Your bank may charge you to complete your transaction. Please note that you are responsible for paying any such fees on top of the total amount stated at the checkout.
  • Display prices in US Dollars. The total displayed in your basket will be the price you pay as we will charge you in your local currency.
  • The price for delivery and the free delivery threshold will be displayed in your shopping basket.
  • Your order may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country.

 

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International Free Delivery Threshold

The table below provides information regarding the minimum spend that applies to your delivery destination. Use the 'Language', 'Currency' and 'Destination' box at the top right of any page, to adjust the table settings.

Please view the table to check the price of our courier service and the estimated delivery in working days for your order to arrive to your destination.

Click Here to read more about ordering Bikes, Frames and Indoor Trainers internationally.

Indoor Trainers are available with FREE delivery to Australia and Japan exclusively.

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Country Minimum Spend for Free Delivery Standard Delivery Time in Working Days (Mon/Fri) Bike Delivery Cost Frame Delivery Cost Cost of Shipping Using Courier Delivery Standard Delivery Time for Courier in Working Days (Mon/Fri)
Andorra $344.00 6 $60.18 $60.18 $34.40 3
Argentina $430.00 8 $189.18 $94.58 $60.20 6
Australia $75.68 10 $180.60 $77.40 $21.50 4
Austria $60.20 6 $0.00 $0.00 $34.40 2
Bahrain $430.00 8 $189.18 $94.58 $51.60 3
Belarus $344.00 15 $154.78 $68.78 $43.00 10
Belgium $60.20 6 $0.00 $0.00 $17.20 2
Brazil $430.00 13 $189.18 $94.58 $51.60 5
Brunei Darussalam $344.00 10 $154.78 $85.98 $51.60 7
Bulgaria $344.00 6 $68.78 $42.98 $34.40 4
Canada $86.00 8 $103.18 $53.30 $34.40 6
China $86.00 12 $120.38 $68.78 $34.40 6
Corsica $344.00 6 $120.38 $42.98 $13.76 3
Croatia $344.00 6 $85.98 $51.58 $43.00 3
Cyprus $344.00 6 $85.98 $51.58 $51.60 4
Czech Republic $172.00 6 $0.00 $0.00 $34.40 3
Denmark $60.20 6 $0.00 $0.00 $17.20 2
Egypt $430.00 8 $189.18 $94.58 $60.20 4
Estonia $172.00 6 $0.00 $0.00 $34.40 4
Finland $60.20 6 $0.00 $0.00 $25.80 3
France $60.20 6 $0.00 $0.00 $17.20 3
FYRO Macedonia $258.00 8 $85.98 $51.58 $43.00 6
Georgia $344.00 15 $154.78 $68.78 $43.00 10
Germany $142.76 6 $0.00 $0.00 N/A 2
Gibraltar $172.00 7 $68.78 $17.18 $34.40 4
Greece $172.00 6 $0.00 $0.00 $34.40 4
Guernsey $60.20 6 $34.38 $17.18 $12.90 3
Hong Kong $146.20 8 $120.38 $68.78 $43.00 3
Hungary $172.00 6 $0.00 $0.00 $34.40 3
Iceland $344.00 8 $85.98 $60.18 $43.00 3
India $430.00 10 $189.18 $94.58 $60.20 7
Irish Republic $60.20 6 $0.00 $0.00 $15.48 4
Israel $430.00 8 $189.18 $94.58 $60.20 5
Italy $86.00 6 $0.00 $0.00 N/A 4
Japan $86.00 10 $85.98 $51.58 $20.64 6
Jersey $60.20 6 $34.38 $17.18 $12.90 3
Jordan $430.00 8 $343.98 $180.58 $60.20 6
Kazakhstan $344.00 15 $343.98 $180.58 $146.20 10
Korea $344.00 8 $146.18 $77.38 $43.00 5
Kuwait $430.00 8 $189.18 $94.58 $60.20 3
Latvia $344.00 6 $51.58 $34.38 $34.40 4
Liechtenstein $344.00 8 $51.58 $34.38 $34.40 3
Lithuania $172.00 8 $51.58 $25.78 $34.40 4
Luxembourg $60.20 6 $0.00 $0.00 $25.80 2
Macao $344.00 10 $146.18 $77.38 $51.60 7
Malaysia $344.00 8 $163.38 $85.98 $51.60 5
Malta $344.00 8 $85.98 $51.58 $60.20 5
Monaco $172.00 6 $0.00 $0.00 $25.80 4
Montenegro $258.00 8 $103.18 $51.58 $43.00 6
Netherlands $60.20 5 $0.00 $0.00 $17.20 3
New Zealand $86.00 8 $180.60 $77.40 $25.80 4
New Zealand Island Territories $86.00 8 $180.60 $77.40 $30.96 4
Norway $60.20 6 $42.98 $25.78 $34.40 4
Philippines $258.00 8 $146.18 $77.38 $51.60 6
Poland $86.00 5 $0.00 $0.00 $34.40 3
Portugal $60.20 8 $0.00 $0.00 $25.80 5
Qatar $430.00 8 $343.98 $180.58 $60.20 6
Romania $258.00 6 $77.38 $51.58 $43.00 4
Russia $172.00 15 $103.18 $51.58 $27.52 9
San Marino $344.00 8 $51.58 $34.38 $60.20 3
Sardinia $172.00 6 $51.58 $34.38 $30.96 4
Saudi Arabia $430.00 8 $189.18 $94.58 $51.60 6
Sicily $172.00 6 $103.18 $51.58 $30.96 4
Singapore $258.00 8 $163.38 $85.98 $48.16 3
Slovakia $172.00 6 $0.00 $0.00 $34.40 3
Slovenia $172.00 6 $0.00 $0.00 $34.40 3
South Africa $430.00 13 $189.18 $94.58 $51.60 9
Spain $60.20 6 $0.00 $0.00 N/A 4
Spain - Balearic Islands $60.20 6 $0.00 $0.00 N/A 4
Spain - Canary Islands $60.20 6 $103.18 $60.18 $30.96 4
Sweden $60.20 6 $0.00 $0.00 $20.64 3
Switzerland $60.20 6 $51.58 $25.78 $27.52 3
Taiwan $215.00 8 $146.18 $68.78 $51.60 5
Thailand $344.00 8 $146.18 $68.78 $51.60 6
Turkey $344.00 8 $120.38 $68.78 $34.40 6
Ukraine $172.00 8 $103.18 $51.58 $43.00 6
United Arab Emirates $430.00 8 $189.18 $94.58 $60.20 5
United Kingdom $17.20 4 $0.00 $0.00 N/A N/A
Uruguay $602.00 9 $343.98 $180.58 $60.20 7
USA $86.00 8 $103.18 $53.30 $34.40 4
Vatican City State $172.00 7 $68.78 $42.98 $43.00 5
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International Returns

Customers outside of the UK must follow the instructions below along with our standard returns procedure.

To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

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International Courier Delivery

Wiggle offers courier delivery to international customers allowing orders to be fully traceable. The price of this service is dependent on the delivery country or region.

If your order qualifies for the courier service you will be shown this as a delivery option in the Basket and Checkout pages. Here you can select which delivery method you would like.

If you select to upgrade to the traceable courier service we will send you an email with details on how to track your order once your order has been placed.

The courier delivery option is available when one of the items in your order is in stock. If your order contains items which are currently on order (i.e. items marked as 'none in stock' or 'out of stock') these will be sent via priority delivery once they arrive in our warehouse.

Courier delivery is not available for customised items or bikes, however Wiggle may choose to despatch your order using a courier.

If you can't see a price for your country, please look at our Global Price List.

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International Next Day Delivery

Next day delivery means that orders are processed as a priority and shipped by courier for the next working delivery day.

If your order is made before 4pm, it will be shipped for arrival the next working day.

4pm GMT is an approximate cut of time and on occasion some parcels may be shipped the same day when ordered after 4pm GMT, you will be notified if this happens.

All parcels shipped by DHL for Next Day will have to be signed for at the place of delivery.

UK Bank holidays will add an extra working day to the delivery lead times this will be shown at time of purchase.

The Next Day delivery option is not available on back orders or Bulky items. If when selecting Next Day, your order contains items that are on back order, these will be sent separately via standard delivery once they arrive in our warehouse.

Due to service limitations there are postal areas that we cannot make next day delivery to with our carrier. If your postal area is exempt from next day delivery you will be notified at the checkout.

The table bellow shows the countries in which International Next Day Delivery is available and the delivery cost:

Country International Next Day Delivery Cost (£)
Andorra 30
Austria 25
Belgium 15
Bulgaria 35
Channel Islands 25
Croatia 35
Czech Republic 30
Denmark 18
Estonia 30
Finland 20
France 15
Fareo Islands 40
Germany 5
Greece 30
Hungary 30
Iceland 35
Italy 30
Latvia 30
Liechtenstein 35
Luxembourg 20
Monaco 25
Netherlands 15
Norway 25
Poland 30
Portugal 20
Romania 30
San Marino 45
Slovakia 30
Spain 15
Sweden 15
Switzerland 25

 

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Worldwide delivery

Wiggle deliver to over 70 countries worldwide.

Free delivery is available to every country that wiggle deliver to although each country outside of the UK has its own minimum spend to qualify for free delivery. Free delivery is available on all orders excluding bikes, frames and indoor trainers (trainers can now be shipped overseas and at the same cost as a bike). The value of the minimum spend will be displayed in your wiggle shopping basket.

You can also choose to add priority despatch to your order. Priority Despatch means we despatch your goods as soon as we can after we receive your order. If you do not choose priority despatch your order may take an additional 2-3 days to be processed during peak times before it is despatched.

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How long does worldwide delivery take?

Delivery times are dependant on many factors but we work hard to get your order delivered as quickly as possible. Delivery in Europe will take approximately 2-5 days after despatch and worldwide will take 3-10 days from despatch.

Free delivery is available to every country that wiggle deliver to although each country outside of the UK has its own minimum spend to qualify for free delivery. The value of the minimum spend will be displayed in your wiggle shopping basket.

You can also choose to add priority despatch to your order. Priority Despatch means we despatch your goods as soon as we can after we receive your order. If you do not choose priority despatch your order may take an additional 2-3 days to be processed during peak times before it is despatched.

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Can all items on wiggle be despatched worldwide?

We ship most items worldwide although some are restricted depending on the exact shipping destination.

The following products usually have shipping restrictions:

  • Bikes
  • Energy drink, food and gels
  • Liquids
  • Products that contain aerosols

If you select your shipping destination from our home page you will only see products on the site that are available for your selected shipping destination.

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How much does worldwide delivery cost?

The price of delivery outside of the UK is dependent on the weight of the order. You will be able to see the shipping cost of your order when you view your wiggle shopping basket. You will also be able to see the free delivery threshold in your wiggle shopping basket.

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How will my order be despatched?

For smaller parcels & packages we will despatch your item via Airmail, which is a Royal Mail service. No signature will be required on delivery of your order. Please note that due to the economy nature of the Royal Mail service it is not possible to trace a delayed parcel until 28 days after shipping.

For higher value orders / bulky items we will despatch your item with Parcel Force International via the Express Mail Service EMS & The E-Parcel Group EPG. A signature will be required on delivery of your order. Detailed online tracking information is also available - contact sales@wiggle.co.uk for more information.

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How quickly will my order be despatched?

This depends on which despatch method you choose. If you select Priority Despatch we will despatch your goods as soon as we can after we receive your order. If you choose Free Delivery this may take longer.

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What currency will I pay for my order in?

  • You will pay for your order in the currency displayed on the order confirmation page. This excludes Japanese Yen*.
  • Due to circumstances out of our control we are currently unable to accept BRL (Brazilian real). We are working to remedy this situation. Please accept our most sincere apologies for the inconvenience.
  • The price displayed when you confirm your order will be the price you pay when your order is processed and will not change.
  • This amount will be charged to your credit/debit card / PayPal account in the currency displayed
  • VAT is automatically included for destination countries in the EU.

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Will I have to pay any Customs charges in my country?

There are no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included.

Items shipped to the Canary Islands are sold exclusive of Spanish VAT but may be subject to import duties and taxes. Customers ordering from the Canary Islands are advised to select their destination country and address as “Spain – Canary Islands”. This will ensure that the order is not subject to Spanish VAT.

Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.

Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

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International Bike and Frame Delivery

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Priority Despatch

NOTE: Priority Despatch is available for all products except Bikes

Priority Despatch means we fast-track the packaging and shipping of your order so you will receive it as quickly as is possible.

Given the importance of delivery time to our customers, Priority Despatch is the default option on Wiggle.

UK customers should take delivery of items we have in stock within 2 working days.

With Priority Despatch we insure we despatch your order as quickly as possible via either a next-day courier service or Royal Mail 1st Class. This should result in you taking delivery the next working day (after despatch) however we can make no guarantees on the speed of the postal/courier service used which is why we recommend allowing 2 working days.

International orders will take longer depending on destination but we will make sure your goods leave us as quickly as possible.

But when will my order be despatched?

If you order on a working day before 2pm GMT Monday – Thursday we aim to despatch your order the same day.

If you order on a Friday or Saturday we may despatch your order the same day but it may not arrive until the following week as not all postal services deliver at the weekends.

Priority Despatch orders placed on a Sunday will be processed first thing Monday morning ahead of our weekend rush!

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How do I select priority despatch?

  • You don't have to!
  • Most of our customers want priority despatch so that's always the default option on wiggle

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How much does priority despatch cost?

 

  • UK Priority Delivery costs only £2.99 per order regardless of weight, number of items or cost.
  • Priority International Delivery costs only £3.99

 

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Will I receive my order any sooner if I choose priority despatch?

  • yes - we process orders where priority despatch has been paid for first
  • if you pay for priority despatch, we will despatch the items we have in stock straight away with the remainder going onto back order. These items are despatched when they have all come into stock or after a week, whichever is sooner
  • If you select the free delivery option, you may wait up to a week for your goods. We will despatch all your items together when they are all in stock. If we are still waiting for items after a week, we will despatch the ones we do have

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Bike Priority Delivery for International Orders

Priority Bike Delivery on bikes is not available to international destinations.

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UK Plug Only

All electronic devices delivered by Wiggle come with a UK plug only. Please note that you will need to have an adapter in order to be able to use your electronic device with another European plug. If an electronic device is not delivered with a UK plug this information will be explicitly stated in the product description.

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