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Ordering and Cancelling - Wiggle Customer Service

How can I order?

It's so easy to order that we don't think you'll need any instructions but here they are, just in case:

  1. Find the item you wish to order.
  2. Choose the colour/size, if applicable, from the drop-down menu on the right hand side of the item picture , make sure you check the availability. Once you’re happy you’ve selected the right option click the ‘Add To Basket’ button. Alternatively, you can scroll down the page and click on the ‘Buy Now’ tab  located below the item picture. Select the colour/size that suits you, check availability and click on the ‘Add to Basket’ button.
  3. You will be then taken to your Basket. If you have any gift vouchers or promotional codes please enter  this in to the Promotional Code box on the left of the screen. For more information about gift and promotional vouchers, please click here. You can now continue to checkout or keep browsing and adding more items to your Basket.
  4. You can check the contents of your Basket and the total cost at any given time by clicking on the ‘View full basket’ link at the top right of the page.
  5. Postage costs will be shown on the Basket page in the ‘Delivery’ box. It will also include additional shipping information for your delivery destination. For more information about delivery methods, please click HERE.
  6. You can remove items from your Basket or alter the quantity required at any time from within the Basket page. If amending the quantity remember to press ‘Update’.
  7. To proceed to checkout from the Basket page click the ‘Continue To Checkout’ button that can be found at the top and bottom of the page.
  8. Log in with your username and password or check out as a guest. You can choose to create an account later.
  9. Select your preferred delivery method and add any relevant courier notes if you wish to do so. Please ensure your address details are correct before clicking on the ‘Continue to Payment and Review’ button. For more information about payment methods, please see HERE
  10. Select the currency you would like to be invoiced in and your preferred payment method from the tabs underneath your order total.
  11. If your order is a gift and you would prefer not to have the invoice in the box please tick the ‘This is a gift’ box on this page. If you’d like to add a note for the team at Wiggle please select to ‘Add a note about your order for the Wiggle team’ and a text box will display. This will be picked up as soon as possible by one of the team.
  12. Double check your order summary  in the top right hand corner of the page to make sure everything is correct. If you’re ready to order all you have left to do isclick ‘Place Order’.
  13. You will then be taken to the confirmation page where you can see your order number. Email confirmation should be received shortly.

Please note: Deliveries cannot be made to PO Box addresses. Wiggle strongly advises against deliveries to be made to hotels or third party couriers.  Any orders made, to be sent to a hotel or a third party courier, are entirely at the risk of the client.  Therefore, we regret to inform, that Wiggle cannot accept any liability for orders that fail to arrive to the hotels or third party courier, or are damaged on receipt.  We will, in any case, if possible, do what we can to help in cases like these.

 

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Customs

There are no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included.

Shipments sent outside the European Union are sold exclusive of VAT and may be subject to import duties and taxes, which may be levied once a shipment reaches your country.

Items shipped to the Canary Islands are sold exclusive of Spanish VAT but may be subject to import duties and taxes. Customers ordering from the Canary Islands are advised to select their destination country and address as “Spain – Canary Islands”. This will ensure that the order is not subject to Spanish VAT.

Please note: It is a legal requirement that we declare the full value of the goods (not including shipping charges) on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask, or expect us to do any of the above. For details of Customs charges please consult your own Customs authorities for the latest rates.

Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

 

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Stock and availability information

Limited stock or end of line products are allocated to active orders first. Stock availability can be checked at any time on the website by following these steps:

  1. Please click on the ‘Buy Now’ tab under the product image
  2. Choose the colour/size you wish to order if applicable
  3. Stock availability is displaying on the button next to your selection.

Important note for Finance orders (only available to UK customers) - A finance order doesn't become active until the finance company receives your completed application form through the post. This delay means that you may lose out. To ensure you keep your place in the queue, you should submit an order paid by credit or debit card

Important note for PayPal orders – Orders will always be charged as soon as they are placed, regardless of the availability of the product.

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Cancelling an order

If you want to cancel an order before we have despatched it just follow these easy steps:

  1. Login into your account
  2. Click on ‘My Orders’ on the left hand side menu
  3. Select the order you wish to cancel
  4. Click the 'Cancel This Order' button

Please note that we pride ourselves on our quick turnaround time, this does mean there is only a small window to cancel your order. If you notice a mistake please cancel the order from within your account as soon as possible to avoid disappointment.

Orders that have already been processed cannot be cancelled; they must be returned to Wiggle. For more information about returns, please read our Returns Procedure

Once the order has been cancelled you will receive a confirmation email. Orders that have been paid at checkout will be automatically refunded, any other payment methods would not have been charged so would not be due a refund. Unfortunately orders that have been cancelled cannot be reactivated, so if you change your mind, please place a new order in the usual way.

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Go Mobile

Here at Wiggle we firmly believe that you should be able to shop anywhere and anytime from the palm of your hand! That is precisely why we have decided to go Mobile!

Our new mobile website is a streamlined version of wiggle.co.uk and allows you to browse for your favourite sport products on the go and benefit from all of our great promotions.

To access the Wiggle mobile site all you need to do is go to the web browser on your smartphone and enter www.wiggle.co.uk and you will then be taken to the new Wiggle mobile site. Make sure you create a book mark so the Wiggle site can be just a click away from your home screen! 

Our mobile site is simplified to make it faster and easier to use. It works just like our online store on your computer. You can sign in to your existing account, shop and check out in the usual Wiggle way. You can also switch between your desktop and mobile and your basket items shall remain in place.

If you are new to Wiggle.co.uk, you can also create a new account from your mobile phone and you can also use the same account details to shop from a computer.

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