Priority Despatch

Priority Despatch means we despatch your goods as soon as we can after we receive your order.

UK customers should take delivery of items we have in stock (except bikes) within 2 working days.

With Priority Despatch we insure we despatch your order as quickly as possible via either a next-day courier service or Royal Mail 1st Class. This should result in you taking delivery the next working day (after despatch) however we can make no guarantees on the speed of the postal/courier service used which is why we recommend allowing 2 working days.

International orders may take longer depending on destination but we will make sure your goods leave us as quickly as possible.

But when will my order be despatched?

If you order on a working day before 2pm GMT Monday – Thursday we aim to despatch your order the same day.

If you order on a Friday or Saturday we may despatch your order the same day but it may not arrive until the following week as not all postal services deliver at the weekends.

Priority Despatch orders placed on a Sunday will be processed first thing Monday morning ahead of our weekend rush!

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How do I select priority despatch?

• You don't have to!
• Most of our customers want priority despatch so that's always the default option on wiggle

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How much does priority despatch cost?

• UK Priority Despatch costs only £3.99 per order regardless of weight, number of items or cost
• The price of international Priority Despatch depends on the weight of your order and shipping destination. You will be able to see the delivery costs in your wiggle shopping basket.

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what advantages do I get with priority despatch?

• speed! priority despatch means we despatch what we can, as soon as we can
• priority despatch orders are picked and packed first
• if we don't have enough stock to fulfill all orders, stock is allocated to priority despatch orders first
• items we have in stock are sent out straight away with other items placed on back order for despatch later
• you get your stuff as quickly as possible without waiting for the other items to come into stock
• you only pay once, even if we despatch your order in multiple consignments

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will I receive my order any sooner if I choose priority despatch?

• yes - we process orders where priority despatch has been paid for first
• if you pay for priority despatch, we will despatch the items we have in stock straight away with the remainder going onto back order. These items are despatched when they have all come into stock or after a week, whichever is sooner
• If you select the free delivery option, you may wait up to a week for your goods. We will despatch all your items together when they are all in stock. If we are still waiting for items after a week, we will despatch the ones we do have

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I'm in a real hurry - how do I know if wiggle has stock of an item?

• if our site says "normally despatched in 24 hours" then we have stock of that item and it will probably be allocated to you
• occasionally, our stock may already have been allocated to another customer. If this happens, it's first come, first served
• if our site says "normally despatched in 2-7 days" then we don't have stock of that item at the moment - although more may arrive at any time

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