Wiggle's 365 Day Returns Policy
Shop with complete confidence at Wiggle with our 12 month returns policy.
As the UK's number 1 Cycle and Sports shop we are always looking for ways to improve our service and stay one step ahead of the pack!
Customer confidence, reassurance and peace of mind always top our list when it comes to making sure our customers are 100% satisfied with their Wiggle shopping experience.
Buying a new bike or a set of carbon wheels should be a joyous occasion but we also understand the importance of allowing YOU to feel comfortable in returning items should the need arise. That's why Wiggle is proud to offer our customers a 365 day returns policy . This means that you can buy a product with full confidence that you can return the item(s) up to 12 months after your purchase.
All we request is that the products are sent back in the original packing and the goods are in the same unused condition as when you received them.
If you would prefer to return your products directly to the UK, you may do so using the following address: Returns, Wiggle Ltd. 3 Optima, Northarbour Spur Portsmouth, Hampshire, PO6 3TU. In this case Wiggle will not refund any postage fees (except if the goods are faulty or if you have received a wrong product).
Wiggle Returns policy does not effect your statutory rights of cancellation or return.
Terms and conditions
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Products must be in the unused condition that you received them and in the original box and packaging.
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The 365 day returns policy does not apply to items that are faulty/damaged – such items will need to be returned in accordance with our faulty items returns policy.
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You can return any items you purchased from Wiggle.co.uk for up to 365 days from the original purchase date.
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Please do not send your purchase back to the manufacturer.
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Items with specific sell by dates are exempt from the 365 day returns policy.
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Return Items
If you are shopping from Germany please read our German returns policy
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We will happily refund or exchange any item purchased on Wiggle
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We will credit full return postage costs up to £25, unless the item ordered is the wrong size or is deemed 'unsuitable'. For more on return postage click here
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Returned goods must be unused and supplied with their original packaging
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We cannot accept returns on clothing that has been personalised e.g. with name printing
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All returns must have a completed returns form
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When your refund is processed, the funds will be returned to the original payment method.
If you have paid with card, we will credit the card we have on file for you this may take up to
10 working days to appear as cleared funds.
What would you like to return?
Return a bike
Return a gift that you did not buy
Return any other product
If you have any questions please contact sales@wiggle.co.uk
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What do I do if an item doesn't fit or I don't like the colour?
For UK and international customers please return it to us within 365 days. Just complete our returns procedure before sending us back the goods. Returned goods must be unused, and supplied with their original packaging.
Goods, with returns forms will be refunded by the method you used to pay for your order. This may take up to 10 working days to appear as cleared funds.
If you have paid by Bank Transfer, you will need to provide us with the details of your preferred bank account on the returns form or we will not be able to action the refund.
To return goods click here.
For more information on returning bikes please click here.
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What do I do if an item is faulty when it's delivered?
Just complete our returns procedure before sending us back the goods, stating what the fault is.
Once we receive the goods and completed returns form and:-
1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage. If you paid through WorldPay we will issue vouchers for the postage.
2. If you requested us to despatch a replacement we will either,:
If you paid for your order by card through your Wiggle account
Refund your card we have on your account (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement.
If you paid for your order using PayPal
Refund your paypal account for the postage only and despatch a replacement.
If you paid for your order using Bank Transfer
You will need to provide us with the details of your preferred bank account on the returns form. We will then refund the funds associated with postage only to your account, and despatch a replacement. Refunded funds may take up to 10 working days to appear as cleared funds.
If you paid for your order using WorldPay
Send you a voucher for the postage only and despatch a replacement.
To return goods click here
For more information on returning bikes please click here
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What do I do if an item fails once it's been used?
All goods supplied by Wiggle are from official sources and are covered by the normal manufacturer's warranty. If an item has failed prematurely please follow our returns procedure, click here, giving us details of the product and fault. Certain products may need to be returned to the manufacturer or supplier for a warranty inspection before the outcome of the claim is decided.
Due to health and safety regulations, we request all used clothing to be washed prior to returning back to us and used footwear must also be cleaned. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.
Just complete our returns procedure before sending us back the goods, stating what the fault is.
Once we receive the goods and the warranty claim has been approved:
1. If you request a refund we will refund you, by the method used to pay for the order (this may take up to 10 working days to appear as cleared funds) for the goods and postage. If you paid through WorldPay we will issue vouchers for the postage.
2. If you requested us to dispatch a replacement we will either,:
If you paid for your order by card through your Wiggle account
Refund your card we have on your account (this may take up to 10 working days to appear as cleared funds) for the postage only and ship a replacement.
If you paid for your order using PayPal
Refund your PayPal account for the postage only and dispatch a replacement.
If you paid for your order using Bank Transfer
You will need to provide us with the details of your preferred bank account on the returns form. We will then refund the funds associated with postage only to your account, and dispatch a replacement. Refunded funds may take up to 10 working days to appear as cleared funds.
If you paid for your order using WorldPay
Send you a voucher for the postage only and dispatch a replacement.
For more information on returning bikes please click here.
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Who pays the postage on returned Items?
If you return something due to it being unsuitable or not fitting correctly, you will need to pay the postage costs to return it to us.
If you return something due to it being faulty we refund up to £25 carriage. If your return exceeds this amount please contact returns@wiggle.co.uk and we can arrange collection for you. Please state a date and collection address (not Saturday or Sunday) where the goods can be collected from.
We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
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How quickly will Wiggle process the return?
We aim to process all returns on the day they arrive with us. Sometimes we don't manage to do them all but your return will be dealt with in two working days.
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What happens if Wiggle is out of stock of the replacement item?
If you paid for order by card through your Wiggle account
Refund your card we have on your account (this may take up to 10 working days to appear as cleared funds) for the goods and postage then despatch and recharge a replacement when it comes into stock.
If you paid for order using PayPal
Refund your paypal account for the postage only and despatch a replacement when it comes into stock.
If you paid for your order using Bank Transfer
You will need to provide us with the details of your preferred bank account on the returns form. We will then refund the funds associated with postage only to your account, and despatch a replacement when it comes back into stock. Refunded funds may take up to 10 working days to appear as cleared funds.
If you paid for order using WorldPay
Send you a voucher for the postage only and despatch a replacement when it comes into stock.
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How do I know if Wiggle has processed my return?
If you go to the your account section of www.wiggle.co.uk, log in with your email address and password. You can see the status of all your orders from there.
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International Returns
Customers outside of the UK must follow the instructions below along with our standard returns procedure.
To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.
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Returning goods on which duty has been paid
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs Authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.
Should you have any further queries on duties payable/refundable, please contact your local Customs Authority.
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Returning Personalised Products
We will not be able to accept any returns on products that have been personalised. This includes products bought via britishtriathlonshop.org that have been customised with names.
This excludes faulty items which can be returned in line with our standard faulty item return policy.
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