Terms and Conditions
These Terms and Conditions govern your use of the Wiggle service and website. By visiting the Wiggle website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
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Terms of Service
When you place an order via our website (www.wiggle.co.uk) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.
We store the contract's content and will send you the details of your order via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your "My Account" page.
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Product Specifications and Suitability
- Published product details, specifications and suitability information is the best available at the time. Wiggle shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns and Refunds page for details.
- We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Wiggle cannot be held liable for any damage caused by the fitting of a spare part.
- Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. Wiggle cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.
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Returns Policy
Wiggle offer a very helpful and hassle-free returns policy, after all, we are here to help you! Click here to see full details of our returns policy.
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Availability / Estimated Delivery Times
- We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
- Wiggle has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact sales@wiggle.co.uk with your order number.
- Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
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Payment
- Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard, Switch/Maestro or Solo cards, PayPal and Worldpay. Card charges will appear on your statement as "WIGGLE".
- Alternatively you can pay by using a finance option. Please note that if you choose to pay by finance, your order will not be despatched until all agreements and signatures have been varified.
- All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates, unless country currency is changed in our region adjuster, available on every product page. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.
- Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.
- If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your Wiggle order reaches your country. These and any additional charges for customs clearance are your responsibility.
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Governed Law
Wiggle Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts
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Delivery
UK orders will be delivered using Royal Mail, but some expensive, bulky and/or fragile products will be shipped via City Link couriers.
International order will be despatched via Royal Mail or Parcel Force.
Please note that UK delivery does NOT include the Channel Islands. To find out about Delivery for this region, please visit our International Delivery page.
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Cancellations
Orders may be cancelled at any time before they are despatched, simply visit your account and follow the steps for a full refund. If the item has already been despatched then please see our returns policy.
Under The Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order in writing (except for customised products) seven working days beginning with the day after the day on which the consumer receives the goods. Please see returns policy for guidance on method and costs of return.
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Returns
You have the right to cancel your order and return your item within the quoted time frame. Please notify us through your account by clicking the returns link of your intention to return your item(s) by following the steps provided. For full return guidelines click here.
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Reviews and Comments
We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Wiggle website.
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Liability
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.
This warranty does not affect your statutory rights.
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Consider the Environment
Wiggle is considerate of the environment and is pleased to comply with the EU Waste Electrical and Electronic Equipment (WEEE) Regulations 2006. There is a requirement on each member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal.
Wiggle will take back on a new-for-old basis any old electronic item from you. Spare parts are not covered by this and we are not able to take back spares. If you are purchasing a new appliance from us and wish to send us the old one please send it to:
Wiggle Ltd
3 Optima
North Harbour Spur
Portsmouth
PO3 6TU
You must return the item to us within 28 days of purchasing the new item. Payment of postage for the return of the item is your responsibility.
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