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Wiggle Terms and Conditions - Wiggle Customer Service

Terms and Conditions

These Terms and Conditions govern your use of the Wiggle service and website. By visiting the Wiggle website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

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Terms of Service

By placing an order via our website (www.wiggle.co.uk), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our (Delivery information page) notice for further information.

In order to contract with Wiggle you must be over 18 years of age. Wiggle retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be Wiggle or may in some cases be a third party. Where a contract is made with a third party Wiggle is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. Wiggle retains the right to accept or reject this offer before processing the order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Grand Total'.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Fair Purchase Policy

At Wiggle, we buy from our suppliers with an agreement to sell to our private customers. It is not in our business model to sell items in bulk quantities to other retailers or bicycle manufacturers. We reserve the right to refuse or cancel any orders which we suspect are beyond the requirements for an individual or club arrangement. If you have any questions on this matter, or wish to consult us before making a large purchase, please use Livechat or Contact Us

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Product Specifications and Suitability

  • Published product details, specifications and suitability information is the best available at the time. Wiggle shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns and Refunds page for details.
  • We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Wiggle cannot be held liable for any damage caused by the fitting of a spare part.
  • Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. Wiggle cannot be held responsible if the item is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified cycle technician.

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Returns Policy

Wiggle offer a very helpful and hassle-free returns policy, after all, we are here to help you! Click here to see full details of our returns policy.

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Availability / Estimated Delivery Times

  • We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately.
  • Wiggle has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just Contact Us with your order number.
  • Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

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Payment

  • Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard, Switch/Maestro or Solo cards, PayPal and Worldpay. Card charges will appear on your statement as "WIGGLE".
  • Alternatively you can pay by using a finance option. Please note that if you choose to pay by finance, your order will not be despatched until all agreements and signatures have been varified.
  • All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates, unless country currency is changed in our region adjuster, available on every product page. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable.
  • Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible.  The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.
  • If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your Wiggle order reaches your country. These and any additional charges for customs clearance are your responsibility.

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Governed Law

Wiggle Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts

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Delivery

UK orders will be delivered using Royal Mail, but some expensive, bulky and/or fragile products will be shipped via DX couriers. 

International order will be despatched via Royal Mail or Parcel Force/DHL.

Please note that UK delivery does NOT include the Channel Islands. To find out about Delivery for this region, please visit our International Delivery page.

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Cancellations

Orders may be cancelled at any time before they are prepared by our team, simply visit your account and follow the steps for a full refund. If the item has already been despatched then please see our returns policy.

Under The Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order in writing (except for customised products) seven working days beginning with the day after the day on which the consumer receives the goods. Please see returns policy for guidance on method and costs of return.

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Returns

You have the right to cancel your order and return your item within the quoted time frame. Please notify us through your account by clicking the returns link of your intention to return your item(s) by following the steps provided.  For full return guidelines click here.

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Reviews and Comments

We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the Wiggle website.

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Liability

We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.

We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched.

This warranty does not affect your statutory rights.

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Consider the Environment

Wiggle is considerate of the environment and is pleased to comply with the EU Waste Electrical and Electronic Equipment (WEEE) Regulations 2006. There is a requirement on each member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal.

Wiggle will take back on a new-for-old basis any old electronic item from you. Spare parts are not covered by this and we are not able to take back spares. If you are purchasing a new appliance from us and wish to send us the old one please send it to:

Wiggle Ltd
3 Optima
North Harbour Spur
Portsmouth
PO3 6TU

You must return the item to us within 28 days of purchasing the new item. Payment of postage for the return of the item is your responsibility.

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Guest Checkout: Terms and Conditions

Guest checkout enables new and existing customers to enter the checkout process without logging in or being previously registered with Wiggle.

Customers who do not create an account before proceeding to the checkout will be asked to enter a delivery address and then taken to the payment page. After they have completed their order they will then have the option to register with Wiggle. If they do choose to register at this stage, then they have the ability to track their order in ‘My Account’.

Users of the Guest Checkout facility will not receive any loyalty discounts that may be applicable to their order had they signed in. Loyalty discounts cannot be applied retrospectively to orders placed on the Guest Checkout system. If users choose to sign in or register after they have placed an order on the guest checkout, their spend will be included towards future Wiggle Rewards.

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Email When in Stock: Terms and Conditions

When you sign up for the 'Email When in Stock' service, you ask Wiggle to send you an email when your selected item is back in stock. We will try our best, but

  • We cannot guarantee that you will receive an email notifying you when your chosen product is in stock.
  • The email is a notification, not a reservation; it’s not a guarantee that the product will still be available when you attempt to purchase. Given that it’s likely a sold out product will be a popular one, we suggest that you act quickly to avoid disappointment

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