Customer Services

Our 7-day test ride

We're so confident that you'll love your new Focus or Kiron bike that we'll let you test ride it for a week. If you're not happy with it, just email us to bike@wiggle.co.uk and we'll pick it up from you for a full refund. Just make sure you keep the box so it can be re-used to send it back.

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What do I need to do to return my bike?

Just email us to bike@wiggle.co.uk within 7 days of receiving your bike. We will arrange to have the bike picked up from you. You must use the original box and the bike should be part disassembled in the same way that it arrived. This will usually involve twisting the handlebars and removing the pedals.

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Condition of the bike

We want you to be able to fully test and enjoy your bike during the 7-day trial period so take it out on roads or trails, give it a good ride, and make sure you are 100% happy with your bike from wiggle - we are THAT confident that you will love it! To remain eligible there must be no damage to the bike and for health and safety reasons the bike must be clean!

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What about my accessories?

Any accessories supplied with or fitted to your bike will not be eligible for the 7-day test ride. Our normal returns procedure applies to unused accessories.

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What if I want to keep my bike?

You do not need to do anything! Just keep on riding!

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Wiggle Gold & Platinum Customers!
• Gold Customers get 5% off every order if they've spent over £100 in the previous year.
• Platinum Customers get 10% off if they've spent over £500.
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Get 10% Cashback for your Club or Team!
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Wiggle Is Guaranteed Secure
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Need Help?
• if you would like help or advice about anything on wiggle, check our FAQ or email sales@wiggle.co.uk.
We aim to respond within 24 working hours.

Wiggle is the UKs number one online bike shop
UK Priority despatch only £3.99
Bike Delivery free for most of the UK
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Free Delivery available on most orders
does not include bikes
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Priority Euro Delivery Only FREE on orders over £50
not available on bike orders
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Wiggle is officially the UKs #1 online bike shop!
In the Hitwise UK 'Sports - Cycling' industry based on number of visits.
Order before 2pm (Mon-Fri) for same day despatch on goods in stock - see more details
© wiggle 2008         View Privacy Policy Wiggle Ltd. 3 Optima, Northarbour Spur
Portsmouth, Hampshire, PO6 3TU
Company No: 2667809
VAT No: 884 2571 94
There are no facilities for customer collections at this address