Customer Services

Our 7-day test ride

We're so confident that you'll love any bike you purchase from our vast range available, that we'll let you test ride it for a whole week! Simply buy the bike as usual and if you're not happy with it, just send us an email to bikes@wiggle.co.uk and we'll pick it up from you for a full refund. Just make sure you keep the box so it can be re-used to send it back.

For Focus or Verenti bikes bought in March, there is an extended 30 day test ride available!  Click here for more details.

Please note: Our 7-day test ride is only available for bikes bought and delivered in the UK


What do I need to do to return my bike?

Just email us to bikes@wiggle.co.uk within 7 days of receiving your bike. We will arrange to have the bike picked up from you. You must use the original box and the bike should be part disassembled in the same way that it arrived. This will usually involve twisting the handlebars and removing the pedals.

A surcharge of £25 will be applied for bikes returned without the original box.


Condition of the bike

We want you to be able to fully test and enjoy your bike during the 7-day trial period so take it out on roads or trails, give it a good ride, and make sure you are 100% happy with your bike from wiggle - we are THAT confident that you will love it!

To remain eligible we ask you adopt a fair usage frame of mind and ensure there is no damage to the bike outside of the usual minimal wear you would expect from a bike ridden for 7 days or a few rides.

For health and safety reasons, the bike must be clean! Bikes returned dirty, will incur a £25 surcharge. Wiggle accepts, that it's difficult to remove every spot of dirt, but please make an effort to return a clean bike.

Also, ensure you keep your box to enable repackaging safely. Wiggle can supply a new box, but due to the costs of doing so, a £25 surcharge will be applied.


What about my accessories?

Any accessories supplied with or fitted to your bike will not be eligible for the 7-day test ride. Our normal returns procedure applies to unused accessories.

This means if you feel you might want to return any accessories purchased with your new bike, it's important to take care fitting them to the bike to avoid damage. Likewise, do not take the bike through its test ride period with accessories attached, if you intend to return the accessories under our normal returns proceedure.

If you have requested accessories to be installed by our workshop, please ensure you remove them before use if you intend to return them.


What if I bought my bike with finance?

Unfortunately, any Focus or Verenti bikes purchased using finance at Wiggle are excluded from the 7 day test ride.


What if my order is a cycle to work purchase?

Unfortunately, due to the often complex nature of employers’ payment methods, any bikes purchased through a cycle to work scheme are not covered by our 7 day test ride.


What if I want to keep my bike?

You do not need to do anything! Just keep on riding!



Free Delivery to Over 70 Countries Worldwide

Wiggle gives you FREE UK DELIVERY and can also offer FREE INTERNATIONAL DELIVERY depending on the total value of your order. To find out if you qualify for free delivery on bikes click here.

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© wiggle 2010         Privacy Policy | Terms & conditions Wiggle Ltd. 3 Optima, Northarbour Spur
Portsmouth, Hampshire, United Kingdom, PO6 3TU
Company No: 2667809
VAT No: 884 2571 94
There are no facilities for customer collections at this address.
Executive Directors: Humphrey Michael Cobbold, Paul James Bolwell and Andreas Panteli