Loyalty Rewards

Gold and Platinum customers of Wiggle receive the best discount available and are rewarded every time they shop, whether it be a large purchase or essentials such as inner tubes!

A Wiggle customer’s status is automatically determined by the amount spent over the last 365 rolling days:

Gold customers have spent over £100 in the last 365 days and receive an exclusive 5% off list price.

Platinum customers have spent over £500 in the last 365 days and receive an exclusive 12% off list price.

• This is a rolling discount so each order you place will help maintain your exclusive discount.

• You will be sent reminders when your discount is about to run out so you can place a new order and keep reaping the rewards. If you want to check your customer status please check My Account.

• This discount applies to the list price of items. If the product is already discounted by more than your loyalty discount you will not receive further discount. Some Products are excluded from Loyalty discounts – See exclusions list.

Terms and Conditions

• Unfortunately the purchase of gift vouchers and memberships do not count towards your running total, however when you use gift vouchers this does count towards your spend.
• Discount is also not applied to some products and brands, the excluded item will not have a Loyalty sticker highlighted on the product page e.g. “Your Platinum price” or “Your Gold Price”. – See exclusions list. However, purchases of these item will still be added to your running total. 
• The Gold and Platinum prices are applied to the list price of a product. If the product is already discounted below the Gold/Platinum price you will not receive any further discount.
• The value of any returned items will be deducted from your running total.
• Postage costs do not count towards your running total.
• Loyalty discount is not applied to the price of memberships, event tickets, gift vouchers and some products.
• Orders placed as a guest will only be included towards your running total if you create an account at the end of the guest checkout process.
• Purchases through Cycle to Work do not qualify for the Wiggle Gold and Platinum spend thresholds. The Cycle To Work purchase is being made by your company and due to HMRC regulations we are unable to allow this to be added to your personal discount scheme.

Loyalty Exclusions

Certain products or brands may be EXCLUDED from the loyalty discount scheme at certain times. This means that that your personal discount of 5% for Gold members or 12% for Platinum members is not applied to some product or brands. This is highlighted by the product page not including the Loyalty status sticker you would usually see.

However, the purchase of these products still contributes to your loyalty status.

Brands currently excluded from Loyalty discount:

• Cube Bikes
• Garmin
• Wahoo
• Wiggle Gift Vouchers
• Nukeproof
• All Turbo Trainers including: Bkool, CycleOps, Elite, JetBlack, Kinetic, Lifeline, Minoura, Tacx, Wahoo
   

Refer a Friend

Everyone should enjoy the good stuff, which is why we’re rewarding our customers for referring a friend to us.

This is how it works:

1. Existing customer refers a friend to Wiggle
2. Friend creates an account and spends £50 in their first order
3. Existing customer (referrer) gets 10% of their friend’s first order (in Wiggle vouchers)
4. Friend gets £10 Wiggle voucher

Terms and Conditions

• You must already be a Wiggle customer (must have ordered from Wiggle before) to be able to refer someone else.
• The friend must spend over £50 on their first order for the referrer to receive 10% of the friends first order value.
• Gift voucher and event purchases cannot be counted towards the friend’s first order to qualify for the referrer and friend to qualify for the scheme.
• The friend’s first purchase must be within 30 days of receiving the referral in order to qualify.
• It must be your friend’s first Wiggle order for the referrer and friend to qualify.
• If the friend’s order is shipped in multiple despatches the referrer will receive Wiggle vouchers to the value of 10% of the friend’s order each time a package is sent.
• The friend’s £10 welcome voucher will be issued to the friend, upon invoicing of the friends first order processed by Wiggle. Which means it can only be used on the 2nd order onwards.
• The friend’s £10 welcome voucher and referrer’s vouchers to the value of 10% of friends first order must be redeemed within 90 days of issue.
• Vouchers can only be redeemed upon the account that they have been created in relation to.
• The voucher cannot be applied retrospectively to previous orders.
• This scheme is intended for consumer use only. No business, commercial entity or Wiggle Affiliate partner may benefit from this scheme.
• You cannot refer yourself.
• You cannot refer a friend using the same delivery address, phone number or payment details.
• In cases that we deem to be in breach of the above terms and conditions, Wiggle reserves the right to cancel orders without applying the scheme.
• Wiggle reserves the right to cancel any orders in which the referrer and friend are believed to be the same person.
• Wiggle reserve the right, at their discretion, to retract access to the Refer a Friend scheme through your customer account.
• The refer a friend scheme does not apply for C2W orders.

Please note, refer a friend is not currently available in the following countries:

• China
• Hong Kong
• Singapore
• Taiwan
• Malaysia
• Thailand
• Russia

Customer Reviews

To make sure that we only stock the best products we give our customers the chance to leave reviews on products they have purchased from us.

To leave a product review simply follow these steps:

1. Visit the page of the product you wish to review.
2. Click on the ‘Customer Reviews’ tab, then the ‘Write a review’ button.
3. You will then be taken to the review form with the following sections:

• Your product rating
• Your review
• Share your photos or videos (optional)
• Share your products (optional)
• Your information
• Tell us what you think about Wiggle 

Please note, you are reviewing the product, all feedback related to the service Wiggle provides should be included in the ‘Tell us what you think about Wiggle’ section only.

Avoid your review being rejected, steer clear of the following:

• Don’t swear
• Don’t mention competitors
• Don’t mention the price as this may change
• Don’t review our service; focus on the product, our service can be reviewed later
• Don’t plagiarize, it is your review and no one else’s

You have the option to add a video to your review. This is fairly simple as long as you have video recording capabilities on your mobile phone or digital/video camera.