Jobs at Wiggle

Our History

 Our History

We are passionate about everything we do and driven by our winning teams, who value the unique strengths we each bring. We will encourage you to be who you want to be, to achieve your best and work together to achieve our company goals.

Wiggle started out as Butler Cycles, a small independent bike shop established in Portsmouth, UK in 1920. In 1999, Butler Cycles went online with the launch of Wiggle. In 2016, we merged with Chain Reaction and are now a global leader in the online retail of equipment for cycling, running and swimming, selling to over 70 countries, in 10 languages and 14 currencies.

We have offices based in Portsmouth, Belfast and Edinburgh, and our distribution centre is based in Wolverhampton.

We are always looking for great talent to join our team, so whether you’re a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There’s a place for everyone in our winning team!

You won’t just be joining the WiggleCR family, we’re part of something bigger. We are now proud members of the Signa Sports United family!

For your chance to join the winning team and be part of our success story contact our Talent Team at Jobs@Wigglecrc.com

Job Applicant Privacy Policy

Job Applicant Privacy Policy

WiggleCRC is committed to protecting the privacy and security of your personal information when applying to work with us.

The policy makes you aware of how and why your personal data will be used, namely for the purposes of the recruitment exercise, and how long it will usually be retained for. It provides you with certain information that must be provided under the General Data Protection Regulation (GDPR).

Click here to see the full policy.

Come Join the Wiggle Team - How to Apply

 Come Join the Wiggle Team - How to Apply

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

How to Apply

We would absolutely love to hear from you and learn what makes you want to work for Wiggle! Please send your CV and Cover Letter to Jobs@wigglecrc.com

We would really like to be able to respond individually to each and every one of your emails, unfortunately due to the volume of applications we receive here at Wiggle, this just isn’t possible. So if you have not heard from us within 30 days of submitting your CV, please consider your application unsuccessful on this occasion.

Thank you for your interest in working for us and please take a look below at our current vacancies…

Wiggle Work and Play – The Benefits

 Wiggle Work and Play – The Benefits 

We are always looking for talented individuals who are passionate about what they do! We offer rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

 

What’s in it for you?

If working alongside some of the most creative people isn’t enough, we also offer you:

• Excellent career progression opportunities

• A company culture that promotes work life balance

• Commitment to continued learning and development

• 25 days annual leave, with an additional day after 3, 5 and 10 years’ service, to a maximum of 28 days

• Pension & Life Insurance

• Staff discount

• Healthcare Scheme and an Occupational Health service

• Flexible working hours are available for some of our roles

• Free tea and coffee

• Onsite parking

• Monthly company sporting events

• Casual dress

Warehouse Operative - Picker and Packer

We are recruiting for Pickers and Packers to join our Warehouse team in Bilston, Wolverhampton. For more information on how to apply please contact us on 07824 482 025 or wiggle@encoremanagedservices.co.uk

Customer Service Adviser Product Expert

Job Title:  Customer Service Advisor - Product Expert 

Location:  Portsmouth

Position type: Full time, Permanent

Do you understand the importance of outstanding customer service?

As a customer service bike product expert you will be representing Wiggle, assisting and advising customers via Live Chat, Email and Phone with the highest degree of courtesy and provide detailed product information, recommendations and resolving issues.

What will I be doing?

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2: 06:00 – 14:00

Week 3 and 4: 14:00 – 22:00

1 in 3 weekends, shifts between 10:00 – 18:00

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
  • Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers product reviews and questions across various platforms
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
  • Strong communication skills both written and verbal
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast-paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

Why work for us:

We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture which encourages innovation and personal development.

What’s in it for you?

If working alongside some for the most creative people isn’t enough, we offer you: Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code. #comejointheride!

PDI Technician

WiggleCRC is a fast-paced company filled with talented, passionate people. We ship thousands of bikes, components, clothing and accessories to over 115 countries on a daily basis and pride ourselves on the quality of products we sell, speed of delivery and first-class customer service. We offer many opportunities across a wide variety of departments in which we will engage your skills to their full potential.

What will you be doing?

The successful candidate will work on the assembly of bikes in line with PDI process

Main Duties and Responsibilities

  • Set up and configuration of high quality bikes before dispatch.
  • Monitoring and assessing quality of completed bikes using quality checklists
  • Ensure compliance with all Health and Safety regulations
  • Completion of regular housekeeping duties

Who are we looking for?

  • The ability to demonstrate proficiency in bike assembly
  • Proven working experience and the ability to clearly demonstrate a solid understanding in the pre delivery inspection process
  • 6 months experience in a workshop environment.
  • Proven quality control with the ability to identify bike faults
  • Positive can do attitude
  • Excellent attention to detail

Desirable Criteria:

  • Cytech Qualification - level 2 essential, level 3 desirable
  • Actual exposure to the Warehouse Management System and Live- Apps in relation to bike order process

 

Product Manager - Own Brands

Trading Brands Product Manager | Portsmouth or Belfast  | Full time, Permanent    

WiggleCRC is looking to recruit an experienced Product Manager to join the ride in Belfast!  

What will you be doing?

The Trading Brands PM is responsible for a number of key brands within the Our Brands portfolio. Trading Brands cover bicycle parts and accessories and account for significant revenue and profit within the business. The range is broad and the portfolio and supply base is large and varied.  

You will join the Our Brands Hard Goods Team in Northern Ireland and as a product manager, you will manage a product range end to end – from sourcing, manufacture to sales via Wiggle, CRC, and a growing distribution network.  

As the product manager, you will have the opportunity to shape ranges and build brands- you're the key touchpoint and representative for the brands that fall within the area.   

Responsibilities: 

  • Drive continuous improvement and development within the Trading Brands ranges. 
  • Identify new opportunities for growth and bring these to market with speed and consideration 
  • Bring the broader team along the journey- present your ranges, rationales, and brand strategies. 
  • Be an ambassador and positive influence within the team promoting and representing the brands appropriately 
  • Negotiate product costs to ensure margin is optimized 
  • Foster strong supplier relationships driving product development within the factories 
  • Work alongside the distribution arm of the business to build a strong dealer network 
  • Work alongside the R&D team to design and develop specific products in-house. 
  • Support and manage all suppliers during design and development stages to ensure accurate, cost-effective sampling procedures. 
  • Support and Manage the Purchase order process to ensure hitting key deadlines 
  • Ensure consistent approach is maintained across ranges from process to product quality, fit and finish. 
  • Ensure all suppliers are compliant with safety and ethical standards 
  • Ensure all product is tested to at least minimum standards and that all product is fit for purpose 
  • Facilitate on-time delivery into the Wiggle warehouses, ensuring that constant communication between Development and Suppliers      

Experience: 

  • Minimum 3 years’ experience within a Buying role 
  • Asia sourcing/ experience of working with a wide supply base 
  • Managerial and leadership skills to include collaboration, team working within a rigorous but supportive framework 
  • Project management skills 
  • Sports business experience (Desirable)     

 

Principal Developer

Job Title:  Principal Developer

Position type: Full Time Permanent

WiggleCR are looking to recruit a Principle Developer to join the team!

What will you be doing?

You will be responsible for the technical implementation strategy of our software projects. We are in the process of modernising its ecommerce platform and you will play a lead role in this project and on our future roadmap.

Key Responsibilities:

  • Leading the technical implementation of our strategy
  • Building a technical talent pool. Helping to identify skills gaps and recruiting to fill those.
  • Building relationships with delivery partners, ensuring quality and adherence to technical strategy.
  • Supporting technical decision making, especially to facilitate delivery of future roadmap. Working closely with architects, product owners, business analysts to ensure delivery is feasible.
  • Act as an SME for development decisions. Help to drive decisions on technology. Understand the impact those decisions will have to ensure the correct options are chosen.
  • Ensuring the architecture of applications allows for flexibility and scalability. Make decisions that create reusable components.
  • Mentoring other team members to ensure they’re able to deliver software of the required quality.
  • Line management of team members (monthly 1-1, 6-month review and goal setting)
  • Drive best practices within the development team, including agile methodologies, automated testing, continuous deployment.

Experience:

  • Industry experience as a software developer
  • Experience as a technical lead. You’ve been the person your colleagues come to when they need to understand the technical details
  • Experience with multiple languages. We use Javascript, C# so knowledge of those would be an advantage, but there might be opportunities we’re missing for others.
  • Experience building modern websites. You know the pros and cons of react or angular. You’re opinionated on SPAs and MFEs.
  • Experience with testing frameworks. You know when to use TDD, BDD, you know the value of code coverage.
  • Experience with REST, GraphQL and other communication protocols. You know when to keep it simple and when to push the boundaries.
  • Experience with containerisation, cloud hosting. We use GCP and Azure. You like to use the right tool for the job, you don’t reinvent the wheel, and you’re confident in learning new technology. You understand the benefits of IAC.
  • Experience with CI tooling. You believe your tools should make your life easier and to help prevent accidents.

Customer Service Advisor French Speaking

Position - Customer Service Advisor French Speaking

Job type - Permanent, Full time

Location - Portsmouth

Are you a fluent French speaker looking to further your career?

As a French speaking customer service advisor you will be representing Wiggle, assisting and advising our French and English customers via Live Chat, Email and Phone with the highest degree of courtesy and professionalism to resolve issues

What will you be doing:

Working as part of the customer service team you will be responsible for helping maintaining Wiggle’s global service levels across all media and contact types. Supporting our French and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

What hours will I work?

2 Week rotating shift pattern

Week 1 and 2:06:00 - 14:00

Week 3 and 4:12:00 - 20:00

1 in 3 weekends, shifts between 10:00 - 18:00

Duties and responsibilities:

  • Ensure customer queries are answered promptly and completely via both Chat and Email
  • Monitoring, responding and resolving customer queries on Social media
  • Monitoring and responding to customers reviews across various platforms
  • Calling customers when they request a call back service to answer their queries / resolve any issues
  • Ensure that all communications with customers are conducted in a professional and courteous manner
  • Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
  • Any other Customer service related task

Knowledge, Skills and Experience:

  • Strong communication skills both written and verbal in French and English
  • Strong attention to detail and aiming for excellence in delivery
  • Experience of working in a fast paced office environment as part of a professional team
  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
  • Self-motivated and confident decision maker with the ability to nail actions and a positive "can do" attitude
  • Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
  • Ability to be flexible with work duties and hours as required by the team and business
  • Ability to attend other sites for which travel may be required

What’s in it for you?

If working alongside some of the most creative people isn’t enough, we offer you:

Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events and a smart casual dress code.

Being diverse and inclusive are key to our company values. You can find out more about the actions we’re taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Management Accountant

Job Title: Management Accountant

Location: Portsmouth

Position type: Full Time, Permanent

WiggleCR are looking to recruit a Management Accountant to join the team in our Portsmouth office!

What will you be doing?

You will be responsible for the accurate, efficient and timely accounting and reporting of the Sales and Margin for the Group and for all associated Balance Sheet Control accounts.

You will be responsible for partnering the commercial and operational teams in all aspects of central margin costs and financial control, including budget management and process integrity.

 

Key Responsibilities:

  • Timely and accurate reporting in all aspects of month end close in the areas of Oracle Retail, Sales and Margin
  • Continuous improvement in processes associated with Stock, Sales and Margin
  • Business partner to the commercial and operational teams in all areas of central margin costs
  • Direct supervision of a trainee accountant.

Experience:

  • 2 years post qualified experience (Retail or FMCG advantageous)
  • Knowledge of ERP systems
  • Advanced excel skills with experience of reconciling large data sets

Qualifications:

  • ACA, ACCA or CIMA

 

Senior Test Analyst

Job Title:  Senior Test Analyst

Location:  Portsmouth

Position type: Full Time, Permanent

WiggleCR are looking to recruit a Senior Test Analyst to join the team in our Portsmouth office!

What will you be doing as a Senior Test Analyst?

You will support the Test Manager in the day-to-day prioritizing of work within your workstream, acting as a support and mentor for the testers working alongside you.

You will maintain a hands-on role in testing and ensure that best practice test principles are followed in work that you have oversight of, and you will be required to understand problems and roadblocks in testing and help to solve them to progress test work.

Key Responsibilities:

  • Senior Test Analyst: Working inside a delivery stream to analyze requirements, author and execute manual tests, run automated regression and manage defects.
  • Matrix Resource: Working as the test team representative, embedded within a delivery stream, to promote testing best practice.
  • Mentor and support for Test Analysts within your workstream.
  • Problem analysis and solving to move testing roadblocks.

Experience:

  • A Proven successful track record working as a Test Analyst and senior test analyst.
  • A thorough understanding of the full test lifecycle and the activities required for success at each level.
  • Experience of different test levels, types and methods and can apply the principles of each.
  • A broad experience of e-commerce architecture and the integration of front and back end systems and how they manage data.
  • Strong experience of end-to-end business process flows for large scale online retailers.
  • Able to work successfully in an environment that supports a fast pace of change.

UX Design and Research Manager

Job Title:  UX Design & Research Manager

Location:  Portsmouth

Position type: Full Time, Portsmouth

WiggleCR are looking to recruit a UX Design & Research Manager to join the team in our Portsmouth office!

What will you be doing?

You will be responsible for the UX creative design and actionable customer research across all WiggleCR sites. Driving forward high standards and ensuring effective working practices are maintained within cross functional workstreams

Key Responsibilities:

  • Lead, manage and mentoring UX team members
  • Ownership of research and design standards and processes, providing high quality output
  • Influence product strategy and road mapping through your team’s insights and frameworks
  • Driving UX best practice agendas and constantly reviewing new best practice trends
  • Working closely with the brand and UI teams to create the overall creative design strategy -Hiring, developing, and retaining talent
  • Resource Allocation

Experience:

  • Experience in leading programmes of user research, concept testing, usability testing and convert into actionable design decisions.
  • Experience in people management to drive a positive culture of success • In-depth knowledge in customer centric design principles.
  • Experience in working within a mobile first framework
  • Knowledge of leading design and research technologies and best practice using these tools
  • Experience in working on agile development workstreams
  • Extensive knowledge and experience in quantitative and qualitative research methods, tools and refined analytical skills.
  • Commercial awareness, with an ability to think strategically.
  • A strong communicator and experienced in presenting and communicating complex design to different stakeholders and varying levels of the organization.
  • A clear understanding of accessibility within design and ensuring adherence to relevant guidelines

Customer Services Technical Advisor

Job Title: Customer Services Technical Advisor

Location: Bilston

Position type: Full time, Permanent

WiggleCR are looking to recruit a Customer Services Technical Advisor to join the team in our Bilston office!

What will you be doing?

As Customer Services Advisor - Technical you will be representing WiggleCRC, assisting and advising customers via live chat, email and phone with the highest degree of courtesy and professionalism to with the highest degree of courtesy and professionalism to provide detailed product information and recommendations and resolve issues. Working as part of the customer services team you will be responsible for helping maintaining WiggleCRC’s global service levels across all media and contact types. Supporting customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Working hours:

You will be required to work various hours between the hours of 8am – 8pm Monday to Friday and 10am – 6pm Saturday – Sunday.

Key Job Accountabilities:

· Ensure customer queries are answered promptly and completely via both chat and email.

· Offer technical support on the whole WiggleCRC product range, with the objective of ensuring customer satisfaction.

· Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.

· Ensure that all communications with customers are conducted in a professional and courteous manner

· Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.

· Monitoring, responding and resolving customer queries on Social media

· Monitoring and responding to customers product reviews and questions across various platforms

· Any other Customer service related task.

Experience:

· Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to tri-sports equipment and products.

· Cytech qualification (Desirable)

· Strong communication skills both written and verbal.

· Strong attention to detail and aiming for excellence in delivery.

· Experience of working in a fast-paced office environment as part of a professional team.

· Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking.

· Self-motivated and confident decision maker with the ability to nail actions and a positive “can do” attitude.

· Ability to demonstrate strong communication skills and liaise with all members of the business including senior managers and directors.

· Ability to be flexible with work duties and hours as required by the team and business.

· Ability to attend other sites for which travel may be required.

 

Performance Apparel Product Developer

Job Title:  Performance Apparel Product Developer 

Location:  Portsmouth

Position type: Full Time, Permanent

WiggleCR are looking to recruit a Performance Apparel Product Developer  to join the team in our Portsmouth office!

What will you be doing?

You will design, develop and manufacture ranges of products in line with range strategy and profit requirements of Wiggle. To ensure originality and effectiveness of all products through design and development.

Taking an assigned brief and work with all members of the own brand team from product managers, designers, buyers and merchandisers to ensure products are designed, developed and manufactured to Wiggle’s required standard.

 

Key Responsibilities:

  • To develop and manufacture innovative and good quality products for our target customer, ensuring maximised profit margins, in line with agreed strategy for each range.
  • Factory and vendor selection by project and product, taking a full view of CSR issues. Definition and application of vendor scorecard.
  • Present for sign off all ranges in line with critical path, and then subsequently all key sample approval points. To maintain a full sample library for future reference.
  • Negotiate costs with suppliers on an ongoing basis, for overall garments and also value engineering as development progresses, working with Product Developers.
  • Manage individual projects with supporting documentation, sampling & testing to a critical path, ensuring all products and ranges are launched on time
  • Work with factories and partners to develop products in all aspects from trim to fit to fabric, agreeing price in line with packaging, labelling, MOQ’s, Lead times, shipping etc
  • Maintain full development records to protect Wiggle copyright and to ensure no conflicts with other designers and competitors.
  • To review customer feedback and roll this into constant product review and improvement.

 

Experience:

  • Experience with a sportswear brand or a similar role.
  • Technical garment creation skills
  • Garment production and manufacturing knowledge
  • Fabric (and trim) market knowledge
  • Experience of Far East business culture
  • Adobe Illustrator and Microsoft Office skills